The Scholarship Office is seeking a Student Success Navigator. This is a full-time (1.0 FTE), 12-month, professional faculty position.
The Student Success Navigator's primary role will be to serve as a point of contact in the Scholarship Office for prospective undergraduate students and their families who have multi-faceted questions or concerns about applying for admission, financing their education, and matriculating at Oregon State. The Student Success Navigator will assist with front-line customer service inquiries, as well as support students who are referred to them by other front-line customer service staff by providing advising by phone, by email, virtually, and in-person. They will refer students with detailed questions to the appropriate office(s) as needed. The Student Success Navigator also will support outreach and recruitment efforts by participating in events and presentations on-campus, throughout Oregon, and out-of-state, as well as developing and maintaining relevant web content and implementing communication plans for prospective students and their families by leveraging university systems and social media.
Bachelor's Degree in discipline of choice. 1 year experience related to assigned responsibilities.
Bachelor's degree from a regionally accredited not-for-profit college or university in discipline of choice
At least 6 months of experience working in a higher education environment
Experience with and commitment to providing exceptional customer service
Experience professionally handling difficult conversations regarding sensitive information
Strong written and oral communication skills
Demonstrated computer skills in word processing, spreadsheet development, and data management
Experience with public speaking and preparing and delivering presentations to groups of various sizes
Excellent planning and organizational skills
Demonstrated analytical and decision-making skills
Experience working in a highly-collaborative, team-oriented environment
A demonstrable commitment to promoting and enhancing diversity
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
On-campus office setting, M-F, with occasional travel and night or weekend work. Hybrid work schedule may be available.
Additional Salary Information: Salary is commensurate with skills, education and experience.
Oregon State is a leading research university located in one of the safest, smartest, greenest small cities in the nation. Situated 90 miles south of Portland, and an hour from the Cascades or the Pacific Coast, Corvallis is the perfect home base for exploring Oregon?s natural wonders.Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality.Founded in 1868, Oregon State is the state?s Land Grant university and is one of only two universities in the U.S. to have Sea Grant, Space Grant and Sun Grant designations. Oregon State is also the only university in Oregon to hold both the Carnegie Foundation's top designation for research institutions and its prestigious Community Engagement classification.As Oregon?s leading public research university, with $261.7 million in external funding in the 2011 fiscal year, Oregon State?s impact reaches across the state and beyond. With 12 colleges, 15 Agricultural Experiment Stations, 35 county Extension offic...es, the Hatfield Marine Sciences Center in Newport and OSU-Cascades in Bend, Oregon State has a presence in every one of Oregon?s 36 counties, with a statewide economic footprint of $2.06 billion.Oregon State welcomes a diverse student body of over 26,000 students from across Oregon, all 50 states and more than 100 countries. They can choose from more than 200 undergraduate and more than 80 graduate degree programs, including over 30 degrees online offered through Oregon State Ecampus. Oregon State increasingly attracts high-achieving students, with nationally recognized programs in areas such as conservation biology, agricultural sciences, nuclear engineering, forestry, fisheries and wildlife management, community health, pharmacy and zoology.Oregon State also ranks high in sustainability, fourth among universities nationwide for using renewable energy and first in the Pac-12 Conference. And our students literally help power the university: 22 exercise machines at Oregon State University has always been a place with a purpose ? making a positive difference in quality of life, natural resources and economic prosperity in Oregon and beyond. Through discovery, innovation and application, we are meeting challenges, solving problems and turning ideas into reality. For more information visithttp://www.ohsu.edu/xd/about/index.cfm.The 400-acre main campus in Corvallis includes a Historic District, making Oregon State one of only a handful of U.S. university campuses listed on the National Register of Historic Places. The district includes such icons as Weatherford Hall, the Memorial Union and Benton Hall, the oldest building on the oldest building on campus.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.