Career Center

This position is responsible for planning, executing, and evaluating prospective and accepted student events for the Office of Undergraduate and Graduate Admissions. It oversees all aspects of a very comprehensive, high-volume on-campus and virtual visitor programs that includes Open Houses, Accepted Student Days, Explore UNH Days, Major-Specific Open Houses, Information Sessions, Charger Days, and other specialized visits. Coordination of staffing for all events, staffing for special requests, and oversight of the campus tour guide program are essential components of the position. Development and coordination of event communication plans, phone campaigns, event registrations, event tool management in Slate Contact Record Management System, and supervision of multiple staff members are also required. This position will also work with and receive logistical input from other key offices on campus to manage and support all events.

CORE DUTIES:

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual UG and Graduate admission events, including Open Houses, Accepted Student Days, Major Specific Open Houses, Daily Information Sessions and Campus Tours, Charger Days, and other specialized visits.
• Serve as primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to coordinate and effectively implement these events.
• Work with and manage a team of professional staff members and student workers to ensure visitors will develop a positive first impression of the University.
• Manage and facilitate execution of logistics for all events, including facility reservation, room reservations, contract negotiations, menu selection, A/V service, and facility set-ups.
• Manage allocated budgets for individual events and programs to insure financially efficient use of funding while providing the highest quality experience for all prospective students and families.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support as needed, including but not limited to coordinating and scheduling meetings with current students, faculty, and staff, contacting and confirming speakers and alumni, and assisting in the delegation of duties to appropriate staff and offices.
• Ability to maintain data, analyze information in order to make improvements and create efficiencies related to on and off campus events.
• Engage in recruiting, training, supervising, and scheduling student tour guides for all programming
• Oversee the organization and execution of group tours.
• Clearly communicate expectations and manage front desk staffing to ensure that professional customer service standards are always maintained.
• Maintain working knowledge of the admissions process, athletics, financial aid, residential life, student affairs, student success, and other resources.
• Collaborate with the Director of Admissions and Marketing to develop and produce high-quality invitations, web pages dedicated to specific events, and online registration forms.
• Manage CRM-related tasks, including event management tools, QR code usage for event check-in, and ensure a high functioning event communication plan to prospective and accepted students and families.
• Oversee and delegate the coordination of Charger Days, Explore UNH Days, and Major-Specific Open Houses to appropriate Enrollment Service Coordinators, Admission Representatives, and Graduate Students Workers.
• Develop an evaluation program and follow-up plan for all campus events.
• Prepare reports to show impact of campus visitation programs, focusing on yield and quality service components.
• Other duties as necessary in order to meet eth enrollment goas and mission of the University as deemed by the AVP of Enrollment & Campus Visit Experiences, and VP for Enrollment & Student Success.

SECONDARY DUTIES:

• Conduct information sessions for prospective students and families when needed.
• Cover conflicts for college fairs and high school visits if necessary.

QUALIFICATIONS, KNOWLEDGE, SKILLS, ABILITIES:

• Requires a bachelor’s degree and at least 7-10 years of progressively responsible experience in a university or college admissions office.

• Experience with the coordination and implementation of campus visit programs is required.

• Supervisory experience is required.

• Experience with Slate products, specifically CRM and events tool is preferred.

• Proven ability to motivate staff, achieve goals, and sustain a commitment to personalized customer service during periods of high-volume activity.

• Ability to lead a team in a changing environment and support leadership efforts to achieve university objectives.

• Ability to multi-task in work that is highly complex and varied in nature; demonstrated ability to meet deadlines, willingness to work nights and weekends.

• Highly developed communication, organizational and interpersonal skills including the ability to work effectively in teams both as a leader and a team member.

• A proactive customer service approach.

• Knowledge of social media outlets such as Twitter, Snapchat, Instagram, and Facebook is a plus.

• Willingness to incorporate new initiatives into campus events

• Willingness to travel.

• Ability to work evenings and weekends, as needed.

• Ability to interact with prospective students and their families in small to large presentation environments both on and off campus.

• Strong communication skills – both oral and written – are required.

• Must be fully vaccinated in order to be in compliance with university policies regarding travel.

• Must demonstrate a tireless commitment to enrolling and retaining a diverse student body.

• Maintain the strictest sense of confidentiality and diplomacy