Career Center

Patient Service Representative (EA1)

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Department Description:


University Description:


Detailed Description:
The university seeks an individual with a strong interest in working at a mission driven, faith based institution. The role of a Customer Service Representative (CSR) in working with students and the responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission. Confidentially evaluates customer requests for medical care based upon the urgency/severity of the illness/injury and determines who they should be scheduled with; a medical provider, triage nurse or medical assistant based on knowledge and understanding of detailed medical scheduling guidelines and medical terminology while strictly adhering to federal and state confidentiality laws. Executes the checkout process at the conclusion of the medical visit which include, ascertaining what patient handouts/information is to be disseminated to individual patients at the time of check out, fee collection, electronic data entry of payment and rescheduling appointments, or referrals to outside providers. Contacts outside providers when appropriate. Fields customer phone calls and resolve the concern or facilitate resolving the concern. Provides administrative support to Office Manager, Director, Supervising Physician, Staff Physician, Physician Assistant, Registered Nurses and Medical Assistants. For the purposes of this position,