The Student Services Coordinator’s primary role is supporting the well-being and success of students, which includes academic advising, resolving student issues, and the timely processing of advising-related documents within the College of Business Administration. The role also supports the College leadership, including the Dean, Assistant Dean, Graduate Programs Director and Undergraduate Programs Director, Executives- in- Residence, and faculty. Recruitment is also a major function, including attending education fairs.
The Student Services Coordinator also serves as a liaison to other academic and administrative units, including Admissions, the Registrar’s office, Student Accounts, the International Services Office, and the Dean of Students office, the Student Success Center, the Center for Career & Professional Development, Financial Aid, and other academic departments.
The Student Services Coordinator must be a good listener, have empathy, show compassion, and be respectful of all students, faculty and staff.
Essential Duties and Responsibilities
I. Academic Advising throughout the year 65% Daily
a. Advise graduate, undergraduate, international students and high school dual enrollment students regarding course selections each term.
b. Interpret and explain academic policies and procedures.
c. Follow-up on unregistered students.
d. Enter advising notes in banner.
e. Process advising forms such as adds/drops, change of program forms, and Michigan Undergraduate Guest Applications.
f. Advise potential students regarding entrance requirements, the admission process and transfer credits.
g. Evaluate, review and complete graduation certifications for graduate students.
h. Resolve student academic issues.
i. Track and monitor student academic progress, to include students on academic warning, academic probation and those facing academic dismissal.
j. Coordinate with Admissions to meet with prospective students and/or their families.
k. Process course overrides in Banner
l. Generate reports utilizing Argos
m. Attend student related functions
n. Provide updates to students from the College, regarding scholarship opportunities, internships, field trips, upcoming events, and other opportunities.
II. Manage the Graduate Assistant process 10% each academic term
III. Manage theCBAHigh School Dual Enrollment Process 10% each academic term
IV. Attend student recruitment and education conferences 5% regularly
V. Serve as staff moderator for CollegiateDECAstudent organization 5% monthly
VI. Other duties as assigned 5% weekly
Six months to two years A college degree and a professional certificate or graduate degree
Knowledge, Skills & Abilities
Previous experience as an academic advisor in higher education
Experience using Banner IX, Argos and Microsoft Suite
Knowledge of academic policies and procedures
Knowledge of campus college departments
Knowledge of Microsoft Teams, Google Meet, and Zoom
Strong interpersonal skills, patience, a positive attitude and a genuine concern about students and their overall wellbeing, the ability to multitask, be well organized, be very proactive and be detail oriented. The Student Services Coordinator’s schedule should be flexible to serve students days, and evenings, as well as some weekends. The Student Services Coordinator must be willing to support and promote the mission of the College and University.
Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).
Regular exposure to favorable conditions such as those found in a normal office.
The University of Detroit Mercy has one goal - to help our students realize their dreams and ambitions. We fulfill that goal by offering challenging academic programs taught by talented, committed professors and supplemented by hands-on research, co-op, and internship opportunities.