Career Center

Basic Functions:

Essential Job Functions:

• Serve as a member of a team-oriented Residential Communities and Housing professional team. Contribute to the continued development and advancement of an innovative and engaging approach to community building and residential life.
• Collaborate with Associate Director on undergraduate housing assignment processes, including first-year, returning and transfer students, and timeline for each.
• Maintain high visibility and engagement with the student body and campus community at university events; work effectively with a culturally diverse population of students to coach, mentor and support dynamic needs.
• Develop and execute marketing and communication strategies to support housing assignment processes, including email, print, digital and social media, website, and in-person events.
• Coordinate room change, break housing and end-of-year move out processes for resident students through direct communication and indirect outreach with Residential Communities & Housing Staff
• Responsible for on-campus housing billing, including coordination with Student Accounts to ensure billing information is received in a timely and accurate manner. Independently manage housing records of students who withdraw or readmit.
• Oversee the management, operation and use of Adirondak's The Housing Director (THD) housing management solution and student-facing portal with the Associate Director, including set-up of processes, data management and integrity, and reporting.
• Serve as member of a team responsible for training Residential Communities & Housing staff on the use of THD to enable effective utilization of the system, access to information and response to inquiries.
• Serve as a point of contact for Residential Communities & Housing CBORD card access systems. Troubleshoot and resolve resident student and staff card access issues. Mitigate risk for University by regularly reviewing card access permissions, running access reports and adjusting access as needed.
• Generate occupancy statistics and other reports as needed to support housing assignment operations and needs of internal and external campus partners.
• ​​Manage student information by utilizing a Student Information System – social security number changes, name changes, status changes, address changes (all student address changes are maintained here), and student privacy requests. Residential Communities and Housing is the clearing house of this information for 33 campus offices.
• In conjunction with the Associate Director, regularly review housing assignment processes and procedures and propose opportunities for improvement to best support resident students and improve operational efficiency.
• Investigate and respond to inquiries, concerns and complaints from students, parents/guardians and campus partners in a manner that provides accurate information, resolves issues in accordance with department policies and procedures and provides rationale for decisions. This requires a working understanding of University policies, procedures and programs related to Student Life and specialized knowledge of housing policies administered through Residential Communities and Housing.
• Lead special projects (i.e. benchmarking, data collection, etc.) as needed and directed by Associate Director.
• Develop and maintain positive relationships with Student Life, Campus Safety, Community Values and Student Conduct, Admission, Registrar, Student Accounts Office, Dining, Adirondack Solutions, CBord, and other internal and external campus partners.
• Serve in after-hours, on-call duty rotation providing information and support to other staff during after-hours crisis and emergency situations.
• Responsible for training office staff on office procedures and compliance protocols. Coordinates special projects.
• Researches and analyzes data to create reports, and may create other reports for grants and contracts.
• Strive to create a culture characterized by creativity and innovation in problem solving, optimism, individual initiative, a shared sense of responsibility, the intentional cultivation of trust, and attention to clear and timely communication.
• Serve in conflict resolution to address behavioral matters utilizing an educational framework and restorative justice principles. Facilitate educational meetings with students; encourage conflict resolution through mediation meetings and counsel and refer students as appropriate.
• Serve as an on-call professional for the University. Manage crisis situations; provide on-call response and report maintenance concerns.
• Maintain high visibility and engagement with the student body and campus community at university events; work effectively with a culturally diverse population of students to coach, mentor and support dynamic needs.
• This is a live-in/on position. A furnished apartment with laundry, designated parking and access to athletic facilities is provided.
• Performs other related work as needed.

Minimum Qualifications:

Preferred Qualifications:

Pay/Salary: Competitive based on qualifications. Expected salary range will be discussed with candidates.

EEO Statement:

Background Check Statement: