Career Center

The Housing Operations Coordinator reports to the Associate Director of Housing Operations and is a student-centered, collaborative, and intentional educator who supports the enactment of a comprehensive and inclusive on-campus residential student experience. The Housing Operations Coordinator partners closely with staff in RLH and other campus partners to assist in developing and administering housing operations and assignments. The Office of Residential Life & Housing collaborates with Clark students and campus partners to create a student-focused residential community that is inclusive, equitable, and safe. In support of that mission, the Housing Operations Coordinator provides oversight to the management of housing assignments, meal plan additions and changes, new student housing placement, and returning student room selection; the Housing Operations Coordinator works collaboratively with the Associate Director for Housing Operations to assist with the communication with students and families regarding applying, contracting, billing, canceling, and vacating housing assignments. 

Departmental Responsibilities

• Responsible for correspondence about housing with prospective and current students and their families. Assists in interpreting housing assignments-related problems and concerns to staff, students, families, the University community, and others.
• In conjunction with the Associate Director of Housing Operations, coordinate room assignment process for all students. Responsible for effectively maintaining assignments-related records and facilitating an equitable process. Collaborate strategically with campus partners, including Admissions, Student Accounts, the Dean of Students office, and others on RLH business processes, and proactively address anticipated needs and concerns.
• Collaborate strategically with campus partners to coordinate room assignment and contractual needs for all special program, camps, and conferences participants. 
• Communicate regularly with student staff, professional staff, faculty, and other campus administrators.
• Assist in creating and implementing residence hall sign-up, move-in, and move-out procedures.
• Perform other related responsibilities as may be assigned.   
• Participate in RLH on-call rotation in support of campus emergency response for students.

Campus Collaboration

• Provides operations-related information to campus partners that supports the recruitment, enrollment, and retention of students.
• Manage projects and communications for RLH, and follows-up appropriately.
• Consult, support, and collaborate with other Student Affairs colleagues and campus stakeholders, such as academic departments, facilities, and dining services, to provide support to students in a timely manner.
• Assist in the training of RLH and campus personnel on topics including move-in, move-out, room transfers, and assignments procedures and processes.

• Knowledge of residential living and community building, housing assignments processes, and the impact of residential life on building campus cohesion and students' sense of belonging.
• Demonstrated cultural competence and experience in working with diverse communities of college students.
• Experience and knowledge related to best practices and laws governing FERPA and student housing.
• Ability to respond to emergency situations; understanding for the appropriate management of sensitive information and records; and proficiency for promoting college student development and student success constructs within the student affairs field.
• Possess strong communication, analytical, and problem-solving skills to review and analyze complex information.
• Evidence of strong organizational skills; ability to exercise sound judgment and make sound decisions; ability to manage multiple priorities efficiently and effectively; work well under pressure.
• Knowledge of Microsoft Office Word, Excel, PowerPoint, The Housing Director (THD) required. Knowledge of Banner or other student information systems, and Advocate or other conduct/care-related software necessary.  
• Master's degree in Higher Education Administration, Student Development, Student Personnel or related field strongly preferred.
• One to three years of relevant experience in student affairs and higher education administration, or combination of education and relevant experience

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

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