Location: Asheville, North Carolina (May be Remote)
Summary: Manages the financial aid and student accounts process for new and continuing AGS undergraduate and graduate students. Reviews and responds in a timely manner to individual student requests and concerns regarding financial aid. Demonstrate superior customer service. Provides support to Assistant Dean for Academic and Student Services, (AGS) Admissions staff, and Academic Advisors and plays a key part in maintaining institutional data quality in the areas of financial aid and student accounts.
Duties and Responsibilities:
Establish and maintain positive, continuous relationships with AGS students and provide superior customer service and attention regarding financial aid packaging and student accounts
Utilize PowerFAIDS for financial aid processing
Manage and process all student billing; charges (including third parties), fees & fines (from all departments), holds on accounts, and preparation & delivery of student statements
Post disbursements to student accounts and notify students in a timely manner
Ensure the successful collection of accounts receivables from students
Manage and process all payments, payment-plans, refund checks, book vouchers
Monitor and process student health insurance waivers and billing
Manage and process all student requests for special payment situations, in collaboration with the business office
Assist with the training and development of AGS financial services counselors
Interface with SAS Financial Services Office as appropriate
Other duties may be assigned.
The successful candidate will demonstrate a professional and personal commitment to the mission, vision, and values of Montreat College. That commitment includes agreement with the published Statement of Faith found here: http://www.montreat.edu/about-us/faith-statement/ .
The ideal candidate will have experience working in a records office or other office environment where data integrity, technology applications, and customer service are top priority. Qualifications and expectations will include, but are not limited to the following:
Willingness to be part of a team working in a goal-oriented environment.
Maintain an organized flow of data and communication between the AGS Office of the Director of Admissions and Marketing, other administrative offices, remote personnel, and students.
Critical thinking and problem-solving skills with great attention to detail.
Excellent customer service and communication skills.
Proficient in use of Microsoft Office programs.
Knowledge of computerized student databases and student information systems preferred.
Ability to perform in a fast-paced, high-performing, goal-oriented environment
Ability to interact with a variety of individuals in a professional, courteous, and tactful manner
Ability to work independently without close supervision
Ability to prioritize tasks, completing them accurately and in a timely manner
Ability to maintain a flexible schedule, working some evenings and weekends
Education and Experience:
Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Financial aid/accounting/banking/customer service experience strongly preferred
Reports to: Assistant Dean for Academic and Student Services – Adult and Graduate Studies
Application Requirements/How to Apply:
Review of applicants will begin immediately and continue until the position fills.
We request candidates send the following materials:
Montreat College is a Christian liberal arts college accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to offer masters, bachelors, and associates degrees. The main campus is located in the Blue Ridge Mountains fifteen miles east of Asheville, North Carolina, a region recognized as one of the most attractive living environments in the United States. Additional locations in Asheville and Charlotte supplement the main campus. The College is committed to Christ-centered teaching and learning and is a member of the Council for Christian Colleges & Universities.
Montreat College is a Christian liberal arts college accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to offer master's, bachelor's, and associate's degrees. The main campus is located in the Blue Ridge Mountains fifteen miles east of Asheville, North Carolina, a region recognized as one of the most attractive living environments in the United States.