Schedule: M-F, 8am-5pm, some evenings and weekends.
The College Credit Plus Advisor role serves as the primary college contact for K-12 partners, students, and parents participating in the college's College Credit Plus program. The person in this role guides students through the College Credit Plus enrollment and course registration processes. The person in this role works collaborates with other college offices and departments as needed. Building relationships with K-12 partners with excellent customer service and providing encouragement and support to students are hallmarks of this role.
Provides advising support regarding matters related to assigned functional area. Explains the applicable paperwork, processes and procedures to students. Shares resources available for students relating to individual needs. Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, new student orientation, placement testing, advising, course selection, registration. Facilitate presentations to students and industry and community partners when needed. Accompanies students on academic tours. Assists special student populations appropriately. Advises students in person, via phone, e-mail or other delivery formats as needed.
Provides direct student and applicant service, counseling students in person, over the phone, and electronically. Guides students in the use of online applications and tools. Assists business partners from other College departments with questions, paperwork, and tasks to address student needs. Respond to email inquiries and/or follow up on additional items needed.
Completes and maintains required documentation; Keeps accurate records. Reviews and verifies and, where applicable completes other processes for students. Maintains confidentiality of student files and other sensitive subject matter. Collects and maintains student contact for reporting purposes.
Diversity, Equity & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties & Responsibilities
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls when installing hardware or software. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts computers or other items or exerts up to 25 pounds. Employee utilized hands and feet to operate motor vehicle through College property.
Normal office and campus working conditions.
Knowledge, Skills and Abilities:
Knowledge of: college student development; academic assessment and advising practices; college and career readiness; cultural diversity; college and community resources; management and leadership practices in higher education.
Ability to: effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility, initiative and follow-through; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling and organization work.
Skill in : problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.
Minimum qualifications for this position are: Bachelor's degree in Education, Business, Psychology, or related field. Three (3) years progressively responsible experience in student advising and support. State Motor Vehicle Operator's License or demonstrable ability to gain access to work sites. An appropriate combination of education, training, coursework and experience may qualify a candidate.
Preferred Qualifications: Master's degree in Student Services, Higher Education, Administration, Guidance, or related field.
Additional Information: Must submit a cover letter.
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.