Admissions Processor (Student Services Professional 1B), College of Extended and Global Education - Professional and Continuing Education (PACE)
California State University, San Bernardino


Job No: 542983
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Job Summary:

Under supervision of the Director of Extended Education in collaboration with the Student Advisor Lead, the purpose of this position is to counsel applicants, provide accurate information on admissions policies and procedures and review applications. More specifically, the position will review and support applicants for self-supported degree programs and will assist in the review of applications, appeals, and supporting documents relevant to admissions decisions. The position requires attendance and planning of recruitment events and serving as a liaison for students with Admissions and the Registrar's office.

Duties and responsibilities

Application Evaluation:

• Responsible for reviewing transcripts and other applicant records to determine eligibility requirements, including specific course and GPA requirements by gathering and analyzing data, drawing valid conclusions, and interpreting and applying program rules and regulations.
• Evaluates and provides accurate GPA calculations, identifies transferrable courses, and enters admissions decisions and other pertinent information into the PeopleSoft system.
• Full understanding of CSU requirements, possess the ability to meet goals in a timely manner, works well under pressure, and establish and maintain cooperative working relationships with faculty and student organizations.
• Utilize basic interview techniques to evaluate student needs. Under supervision, direct, guide, and advise on course/ program, drawing on knowledge of program rules and regulations. Utilize established guidelines to assist students in choosing appropriate courses of action.
• Maintains accurate student information and status in Customer Relationship Management (CRM) or database.
• Provides support and assists students in preliminary assessment and review of transcripts to ensure program eligibility and admittance. Support should be provided via email, telephone, in-person, and via Zoom.

Workshops/Presentations and Student Appointments:

• Presents on application steps and stages to audiences, assists in scheduling and staffing application workshops, shares information on updates to the application system, and works with leadership to identify changes to the application and transcript process that needs to be shared with campus and community constituents.
• Regularly conducts admission and pre-admission appointments with applicants regarding admission eligibility.

Recruitment:

• Coordinates, plans, and administers program events, oral presentations, information sessions, and projects for small and large groups for the purposes of recruitment.
• Attends recruitment fairs to promote all College of Extended and Global education (CEGE) programs at community colleges, employer-provided benefits, and college fairs, conferences, and community events.
• Assists with student and program forms to facilitate recruitment efforts.
• Coordinates projects for ASCs and student assistants for purposes of recruitment and for call campaigns.
• Collaborates and assists with the marketing team on the design of marketing materials as well as email blasts.
• Conducts presentations to campus stakeholders on the performance of programs about admission yield rates, ensuring to present clear and concise information.

Reports:

• Identifies trends in the application denials and recommends solutions within established parameters in preparation for counseling and guidance during recruitment efforts.
• Gathers and analyzes data for the purposes of student recruitment, and re-engagement of denied students.
• Assists with reports on admission yield rates.

Perform other classification-related duties as assigned.

Minimum Qualifications:

• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• Experience: Equivalent of one year experience in professional student services work at the entry trainee level. Equivalent amounts of graduate-level job-related education may be substituted for the required experience.

Required Qualifications:

• Working knowledge of the methods and problems of the organization and program management
• Research and interviewing techniques
• Principles of individual and group behavior
• Ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific programs to which the position is assigned
• Basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation
• Interpret and apply program rules and regulations
• Gather and analyze data
• Reason logically, draw valid conclusions and make appropriate recommendations
• Present clear and concise information orally and in written reports
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Preferred Qualifications:

• Equivalent to a bachelor's degree from an accredited four-year college or university.
• Experience in the analysis and application of academic regulations and procedures related to admissions.
• Experience involving detailed work, including mathematical computations with a high degree of accuracy.
• Familiarity with online resources (i.e., College Source, AACRAO, and Assist) and the Common Management System (CMS) or other student administration data systems.
• Experience working in a high-production environment.
• Demonstrated ability to communicate with students, staff, and others regarding admission requirements, policies, and procedures and promote a 'student-friendly service' image of Enrollment Management.
• Demonstrated ability to learn and apply complex units, department, and campus policies and procedures.
• Equivalent to one year of experience related to academic records evaluation
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student.
  
  

Compensation and Benefits:

Anticipated Hiring Range: $4,269 - $4,358 per month

Classification Salary Range: $4,269 - $6,040 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Full-time Non-Exempt Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: September 30, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act


To view full description and to apply, visit: https://www.csusb.edu








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