The Student Services Team Leader is responsible for the supervision of the Student Services Associate team, working with the Assistant Registrar of Enrollment and Student Services to plan and distribute work and for scheduling daily and/or weekly tasks.
The Student Services Team Leader will evaluate job tasks for priority and make sure that those are addressed in a timely manner as well as assist Student Services Associates with complex questions regarding their daily functions. High level student records responsibilities include, management of continuous registration processes, mange/resolve special population registrations (athletes, international students).
Provide support to school/college/department staff with the use of OnBase student records tool. Manage the Performance Partnership process to develop metrics to measure staff performance.
The Student Services Team Leader will assist in facilitating, troubleshooting, and resolving all in-person, phone and email inquiries from students, faculty and staff.
This position will participate in hiring and training of new staff (Student Services Associates, temporary employees, work study students) and in working groups within the Registrar's Office or across campus as applicable.
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.