Mt. Laurel, New Jersey
Posted: 22-Aug-23
Location: Mt. Laurel, New Jersey
Employment Type:
Organization Type:
SUMMARY DESCRIPTION: The Assistant Director of Advising & Retention will assist in providing leadership to the Advising Department with a focus on advisor training, operational management and assessment of student learning and satisfaction. They will manage the advising and retention components of student success technology. The Assistant Director will be a liaison across campus to facilitate the delivery of a holistic advising experience inclusive of academic, career and transfer advising to new and returning students.
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
INSTITUTIONAL EFFECTIVENESS:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Assist with the advising of students in accordance with the department’s advising model.
- In the absence of the Director, provide leadership to the Advising Department.
- Collaborate with other EMSS departments and other campus divisions to implement student success programming, with a particular emphasis on guided pathways.
- Provide operational management to the Advising Department including, scheduling, queue management, and assessment and revision of the method of service delivery.
- Supervise part time Academic Advisors and others, as needed.
- Coordinate on-boarding and professional development for the Advising Department and advising related needs across campus.
- Facilitate technology training for systems used by Advising team, including but not limited to Student Information System, Retention System, Queue Management, virtual meetings platforms, and google suit.
- Provide direct support and coordination for development & assessment of learning outcomes in compliance with current Middle States standards.
- Work with the Director of Advising on continued assessment and integration of the retention system, including retention alerts and training across campus.
- Assist with the use of predictive analytics and data analysis to facilitate data driven decisions for the Advising Department.
- Assist with the coordination of retention related outreach, meeting with institutionally targeted populations.
- Assist with the identification and completion of Advising and Retention department goals in coordination with the Director and Advising team.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
Education Required:
Master’s Degree in Counseling, College Student Personnel, Higher Education, or related field.
Experience Required:
- Direct experience with the delivery of academic advising in a higher education setting with preferred experience with student transfer at the 2- or 4-year level.
- Experience in development of student learning outcomes and assessment.
- Experience in program and workshop development.
- Minimum of 2 years of demonstrated leadership in student services, higher education, or a related field.
- Experience supporting at-risk, probationary, first generation, and / or transfer students.
Skills/Abilities /Knowledge /Other Requirements
- Strong interpersonal skills with the ability to communicate effectively and persuasively.
- Strong project management and organizational skills: ability to set priorities and meet deadlines while balancing multiple projects.
- Ability to adapt readily to changing situations.
- Proven ability to work collaboratively with a variety of internal and external clients.
- Ability to work independently with minimum supervision.
- Ability to understand, interpret, and implement policy and procedures and to problem solve effectively.
- Ability to engage and contribute effectively in planning and organizing work products and programs/activities carried out by the Division.
