Director of Student Accounts - Mount Wachusett Community College
Mount Wachusett Community College
Location: Gardner, Massachusetts
Internal Number: 172701
Location: Gardner, MA Category: Administrative Posted On: Thu Feb 15 2024 Job Description:
General Statement of Duties:
Oversee student accounts team that is responsible for all aspects of student accounts. This position is responsible for supporting the success of the MWCC community, as well as the College's short and long-term financial wellbeing, through the effective management of student accounts and university accounts receivable, as well as through payment collection, administration, and reconciliations
Direct, supervise, and mentor employees to develop and maintain a high-performance culture that values accountability, leadership, sound planning, service, and excellent execution. Set and evaluates goals for team member performance and actively develop team members.
Participate in strategic planning, departmental goal setting and evaluation, and continuous process and service improvement.
Oversee the student accounts receivable program, including, but not limited to, billing, payment plans, account reconciliations, payment administration, collection procedures, write-offs, bad debt, resolving discrepancies, and communication.
Coordinate the accurate preparation and completion of state and federal tax forms and reports including, but not limited to forms 1098T. Ensure timely submittal of payments and reports to the IRS and other government entities.
Prepare, evaluate, and process student account refunds in accordance with Title IV regulations, federal and state law, and University policy.
Manage third-party billings for payment by government entities, employers, and other outside organizations.
Maintain and update billing tables in the College's financial system to assure all revenue and expenses are reflected appropriately in the general ledger.
Utilize discretion in the enforcement and application of College policies, including, but not limited to, holds, collections placements, late fees, policy exceptions, drops, withdrawals, and appeals.
Analyze student accounts for accuracy, resolve discrepancies in a timely manner and ensure the proper posting of all charges and payments.
Partner with the university bookstore and other departments to ensure the timely assessment, and accuracy of, charges.
Coordinate Title IV, federal, state, and VA payment receipts, including, but not limited to, maintaining compliance with federal, state, and institutional disbursement and collection policies, posting of financial aid and government payments, drawing down funds in collaboration with finance and financial aid, reconciling awards, and ensuring the timely processing of student disbursements and refunds.
Oversee and maintain merchant and payment services, including, but not limited to, online and credit card payment systems. Ensure our processing methods are modern and meet the changing needs of those we serve.
Serve as the principal liaison to partners and vendors associated with students accounts and merchant services, including, but not limited to, payment processing companies and collections agencies. In addition, this position is the principal audit liaison for student financial services and ensures the timely and accurate completion of audit requests.
Collaborate with enrollment management, financial aid, registrar's office, student affairs, academic affairs, finance, and other internal departments to ensure student account accuracy and the proper flow of information.
Using excellent judgment, create systems, structures, and processes to prioritize requests, activities, and workflows in a customer-friendly manner.
Facilitate the use of data to inform decision-making and planning.
Oversee the posting and accuracy of all general ledger and accounting matters associated with student accounts, AR, enrollment-driven revenue, loans, grants, and other sources of revenue.
Run regular processes in the College finance system.
Partner with the finance team to ensure the timely completion of monthly and year-end close processes.
Collaborate with the finance team to manage the College's accounts receivable program, including, but not limited to, billing, processing payments, customer service, and collections.
Ensure compliance with all federal, state, local, and institutional laws, policies, and procedures.
Manage the student health insurance program for all students. This includes, but is not limited to, vendor relations, billing, verifying waivers, and reconciling payments.
Communicate effectively to students, parents, faculty, staff, partners, and other stakeholders via all communication methods.
Participate in various College events and committees as assigned.
Coordinate, in collaboration with financial aid and the finance team, the accurate posting of internal and external financial aid to student accounts to include, but not limited to, reporting, updating billing statements, and refund processing.
Serve as a working manager on the team and serves as a backup to team members.
Performs other duties as assigned.
Bachelor's degree in Educational Administration, Student Personnel or Business Administration or related field;
Five or more years of administrative Student Accounts Experience;
Three years of supervisory experience as an Assistant Director or higher required preferably in a community college setting or with knowledge of the unique financial aid schedule associated with 2-year, enrollment-dependent institutions.
Required Knowledge, Skills, and Abilities:
Proven management and leadership qualities;
Expert skills in the dynamic use of financial management / financial including testing, reporting, troubleshooting and implementation of new functionality.
Master's Degree in Educational Administration, Student Personnel or Business Administration or related field;
Experience with Banner.
Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Employee Status: Full Time Benefits: Yes Hours per Week: 37.5 Number of Weeks: 52
Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
We are an innovative institution for teaching and learning excellence. Students and faculty are at the center of everything we do. If you are looking for the opportunity to come to work every day and help students achieve their dreams, Mount Wachusett Community College is the place for you. Our faculty, staff, and administration forge the direction of the college together - from governance to defining our mission. We understand that for our institution to remain relevant we must continually examine and refine the ways we serve our students. We strive to create an environment where students, faculty and staff feel comfortable and where new ideas and perspectives are encouraged and rewarded. We respect and honor our differences and make them work toward the advantage of all. The college is committed to attracting the best faculty and staff for our students, regardless of race, color, religious creed, age, physical or mental disability, sex, national origin or ancestry, marital status, sexual orientation, genetic information or veteran status. About the College Mount Wachusett Community College is an accredited, public two-year institution serving 29 cities and towns in North Central ...Massachusetts. The picturesque269-acre main campus is located in Gardner, Massachusetts; satellite sites are located in Leominster, Fitchburg, and Devens. The college offers over 45 associate degree and certificate programs, as well as adult basic education and high school equivalency programs, education and training for business and industry, and noncredit professional and personal enrichment programs. MWCC is on the forefront of state and national civic engagement and service learning initiatives and is nationally recognized as a veteran- friendly school. MWCC is in the process of constructing a $42 million science and technology building to support growing STEM programs. The college community enjoys many resources including the East Wing Art Gallery; the 555-seat Theatre at the Mount which hosts a variety of productions annually; the Fitness and Wellness Center, which offers a wide assortment of fitness classes, exercise equipment and an Olympic-size swimming pool; a complete library with access to thousands of on-line publications and data bases, as well as electronic classrooms. In addition, through its membership in the CWMARS regional library system, access is available to all other public and academic libraries in the region. Our Green Commitment In addition, if sustainability is important to you, Mount Wachusett Community College offers the chance to work at one of the greenest colleges in the nation. We are the largest greenhouse gas reducer of any Massachusetts state college, university, or agency, as recognized by the 2011 Leading By Example Award from the Commonwealth of Massachusetts. We have also been nationally recognized with a Climate Leadership Award from Second Nature, the supporting organization of the American College and University Presidents' Climate Commitment, and several other organizations. Our Gardner campus features two 1.65 MW Vestas V82 wind turbines that are propelling us to near-carbon neutrality for campus operations. With the college's biomass and solar technologies incorporated into the mix, coupled with significant efficiency improvements, MWCC generates nearly all of its energy on-site to operate as a near-zero net energy campus. About our benefitsOur full-time faculty and staff enjoy a liberal benefits package, including generous retirement plans, eleven health insurance options, dental care, life insurance and long-term disability insurance. In addition, we offer a tuition remission program which provides education benefits at Massachusetts state colleges, community colleges, and University of Massachusetts Colleges for full-time employees, their spouses and dependent children. Education and lifelong learning are valued here. Additionally, sabbatical opportunities and other professional development opportunities are possible. About the regionMount Wachusett Community College is located a few hours from the stunning beaches of the Cape Cod National Seashore, an hour's drive from the cultural attractions and big city lights of Boston, and forty-minutes from the county seat of Worcester, with museums, a thriving restaurant scene, and excellent amenities. A wide variety of state and national parks, including the Appalachian Trail, the White Mountains, the Berkshires and the Green Mountains are all a day-trip away. The best that New England has to offer is here: quaint villages, bustling cities, and beautiful vistas. The Boston Museum of Fine Arts, the Worcester Art Museum and the Fitchburg Art Museum offer incredible collections. There are opportunities for great shopping in area cities, towns, and nearby outlet malls. North Central Massachusetts is home to excellent public, charter and private schools as well as an affordable lifestyle. Hiking, biking, and walking trails are spread throughout the region as well, for those seeking to maintain an active outdoor lifestyle. We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.