Job Identification: 683 Locations: , , , , Job Schedule: Part time Job Category: Office & Admin Support
The Highlights Reporting to the DePaul Central Contact Center Manager, the PT Customer Service Representative will help students manage the enrollment process within the DePaul Central office. This includes providing integrated student service via multiple channels including in-person, email, chat, virtual and phones. Provide holistic assistance for one-stop visitors with questions related to all aspects of being a student at DePaul. Accurately and proactively provide excellent customer service resolution to inquiries involving the financial aid, registration and payment processes for students and families that lead to retention. In addition, the DePaul Central Specialist will provide appropriate referrals for students to other staff within DePaul.
Is This You? 1. The PT Customer Service Representative (the DePaul Central Specialist) serves as the main point of contact and resource for students and visitors across all service channels of the one-stop - in-person, email, chat, virtual and phones from point of contact to resolution or referral. Assist students by providing accurate information regarding University processes and policies that can impact enrollment, retention, degree progress or financial wellness.
2. Use Customer Relations Management (CRM) tools to appropriately log student interactions and issues from beginning to end.
3. Use PeopleSoft as well as other appropriate DePaul database software systems to aid the student in making appropriate decisions.
4. Work with functional areas to completion functional tasks as assigned. Your Education
Bachelor's degree preferred
1-3 years customer service experience
Knowledge of or willingness to learn, understand and accurately abide by and explain regulatory compliance standards related to FERPA and federal financial compliance.
Excellent verbal and written communication skills with the ability to write and respond clearly, concisely, accurately, patiently and empathetically.
Promote a customer-centric demeanor and sensitivity to cultural and social diversity of university community.
Problem solving, creative thinking and active listening skills.
Ability to work positively in a demanding, high volume, fast-paced, team-oriented student service environment both independently as well as collaboratively.
Extended time sitting, looking at a screen and answering phone calls.
Staff will work in a hybrid work format with both on campus and remote scheduling.
Campus locations may vary.
Staff may be asked to work evenings or weekends for special events.
For consideration, please include a resume and cover letter.
Working for a stable and well-known University that values diversity and inclusion.
Diversity and Inclusion Statement
Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.
Required Background Check: Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Required COVID-19 Vaccination: Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email [email protected]
Mandated Reporting of Child Abuse & Neglect: Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS) Illinois Abused and Neglected Child Reporting Act
Title IX Contact Information Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or [email protected]
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us. DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.