Student Services and Building Assistant (Administrative Associate 1 - MR03)
Housing and Residence Life
University of Tennessee, Chattanooga
The Student Services and Building Assistant is responsible for the day-to-day operation of the residence hall facility safety needs. This position provides quality customer service to residents by sharing general Housing and Residence Life policies, procedures, and information with students. This position provides administrative support to the residential life program, facility upkeep, and life safety needs.
Duties and Responsibilities
Assist the professional staff (Resident Director(s), Assistant Director(s), and others) with the day-to-day administrative and facilities needs of managing a residence hall complex(es); provide customer service to the residents of the building by answering questions, providing resources, mail delivery, lockouts, work order follow up etc.; communicate with appropriate staff of pertinent occurrences/incidents, and respond to crisis situations as directed; assist with check-ins and check-outs; perform duty in the Resident Director's absence; add charges to student accounts for lost keys, lock outs, and damages, as instructed by the Resident Director; create educational bulletin boards, newsletters, or other media, at the direction of the supervisor.
Enter work orders into the database and inform appropriate staff of pertinent maintenance concerns daily; oversee the complex key control, as instructed by supervisor; take inventory and immediately informs supervisor of lost or missing keys; assist (escort) vendors (i.e., pest control, filter changes) on trouble calls or scheduled work; monitor assigned building(s) on a routine basis to help identify equipment and/or facility problems and report issues, such as, doors not closing or locking, lights that are not working, trash accumulation, pest issues, noxious odors, maintenance and custodial issues.
Walk lounges, study rooms and other common areas to ensure upkeep and put in work order request as needed; notify residents of routine building issues, such as fire alarm testing, water and electrical shutdowns, elevator repairs, as well as energy conservation initiatives, waste and recycling efforts, and emergency preparedness and safety guidelines in a timely manner; communicate effectively with Housing and Residence Life staff, Campus Facilities Planning, Campus Police and Safety and Risk Management on fire alarms, elevator, power, and water outages.
The ideal candidate will possess the following:
* Knowledge of office organization and procedures, phone etiquette, typing, Microsoft Office Suite, sorting and filing.
* Ability to work with students mostly between 17 and 25.
* Ability to function under pressure and constant interruptions.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Knowledge of office organization and procedures (e.g., phone etiquette).
* Knowledge of University resources is helpful.
* Knowledge of filing, sorting, and distributing mail.
Review of applications will begin November 27, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum Qualifications: High school diploma or GED; one year of experience working in an office environment.
Preferred Qualifications: Bachelors degree; three years of office/clerical experience; experience working on a college campus or in a university setting.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
