Student Services Advisor 3 (4575U) - Jacobs Design Institute
University of California Berkeley
Location: Berkeley, California
Internal Number: 3678229
Student Services Advisor 3 (4575U) - Jacobs Design Institute
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
Made possible by a $20-million commitment from the Paul and Stacy Jacobs Foundation, Berkeley Engineering launched the Jacobs Institute for Design Innovation at the Clinton Global Initiative in June 2013. The Jacobs Institute for Design Innovation expands the role of design in undergraduate and masters-level engineering education at the University of California, Berkeley. As the Institute works to further its mission of educating leading innovators at the intersection of design and technology, it provides students with hands-on experiences and opportunities to work in interdisciplinary teams to address real societal issues. Students are challenged to approach the entire cycle of design, from identifying user needs to rapid prototyping to commercialization and manufacturing, from an integrated vantage point.
We accomplish these goals through a suite of offerings that include curricular, co-curricular and public programs. Core programs within the Jacobs Institute include:
the Berkeley Certificate in Design Innovation, an undergraduate certificate offered in partnership with the Haas School of Business, College of Letters & Science, and College of Environmental Design;
a curriculum of 6-8 design-focused courses offered fall, spring and summer, for which the institute recruits lecturers and faculty;
a makerspace staffed by professional and student workers which is accessed by 1200+ students each semester;
mentorship and co-curricular programming for students, such as the Innovation Catalyst program;
supporting 15+ design and innovation courses from campus departments and 25+ clubs and decals each semester by
offering access to high quality teaching, meeting and event space;
public events and speaker series;
a professional Master of Design degree, offered in partnership with the College of Environmental Design and housed within the Jacobs Institute; and
partnerships with companies and international universities.
The Jacobs Institute is housed in Jacobs Hall, a 24,000 square foot building equipped with design studios and equipment rooms featuring the latest in digital fabrication technologies.
Reporting to the Director of Academic Affairs, this position involves student services duties and responsibilities that support student engagement with the programs, activities, and services at Jacobs Institute for Design Innovation. Specifically, the position supports student recruitment, orientation, access and participation in the following curricular and co-curricular activities including: Jacobs Makerspace, DES INV courses, Master of Design (MDes) graduate program, Maker Launchpad summer program, student club activities, and the Innovation Catalysts grants program.
Application Review Date
The First Review Date for this job is: December 13, 2022 - Open Until Filled
35% Student Engagement
Fosters student activities and engagement with Jacobs resources through leading outreach to and developing partnerships with individual students, student groups, underrepresented student communities, campus units, etc.
Plans and implements programs, workshops, and services which effectively respond to the needs of a changing student body, at both the undergraduate level and graduate levels, including but not limited to specific cohorts of students (e.g., Master of Design, students historically underrepresented in STEM/design, new students, design/tech student groups, DeCals, etc.).
Proactively develops programs, workshops, and services in support of creating and maintaining an diverse, equitable, and inclusive environment for all students and the Jacobs community.
Manages the student engagement office and serves as a first point of contact for prospective and current students to learn about Jacobs, its programs, and design resources.
Manages and develops processes for communicating resources and opportunities to students, such as the student community email. Collaborates with other staff to keep student-facing communications (e.g., emails, handouts, social media, website, etc.) effective and up-to-date.
Supports coordination and collaboration with the Master of Design Student Association (MDSA) and Jacobs Student Advisory Board, whose members ensure that the opinions, needs, and interests of the student community are represented during strategic planning and program development.
Establishes relationships and serves as the point person between Jacobs Institute and other campus partners/units. Actively collaborates regarding the delivery of their services and programs to Jacobs/MDes students and/or develops and implements joint services and programs between their offices and Jacobs. Keep other Jacobs staff informed of updates regarding these departments' programs, services, and policies so accurate and timely information may be shared with students.
Collects data to understand program outcomes and student satisfaction with programs and services offered. May advise staff in implementation and analysis.
30% Program and Event Management
Manages student academic and co-curricular programs (e.g. Innovation Catalysts student grant program, Berkeley Engineering Design Scholars summer research program, Club Maker Pass program, DES INV DeCal sponsorship, etc.). General program management responsibilities for such programs include:
Develops and manages marketing initiatives and project timelines, coordinates stakeholders, and facilitates student application review.
Identifies needs of current students including cohorts of students historically underrepresented in STEM.
Remains abreast of student trends on the Berkeley campus and develops recommendations to improve existing programs.
Ensures policies are followed and clearly communicated to students.
Keeps detailed statistics about programs and services on a consistent basis. Utilize data to develop reports on said programs and services.
Leads the planning and implementation of student-facing events (e.g., workshops, presentations, tours, tabling, designations, open houses, etc.).
Supports the planning and implementation of major Institute events (e.g., end of semester showcases, Master of Design orientation and commencement, public open houses, etc.).
Applies academic advising concepts, experience, and knowledge of widely recognized advising theories/philosophies to identify and address student issues.
Manages a caseload of up to 90 students using a holistic advising approach. Establish individualized, collaborative relationships with students to learn their skill levels, aptitudes, interests, and strengths.
Engages students in assuming an active role in their academic planning and developing meaningful educational plans that correlate with their values, abilities, and life goals.
Consults colleagues and other student service units regarding students who are experiencing complex academic, financial, and personal difficulties.
Assesses problems that arise affecting students, investigate alternatives, and utilize creativity and expert understanding of student matters to devise and implement solutions.
Advises students on college and university policies and procedures.
10% Student Services & Operations
Makes recommendations to Jacobs leadership for the improvement of programs and/or policies.
Collaborates with the Jacobs technical team to support the Maker Pass program (e.g., cardkey activation, explaining the activation process to new or prospective users, fee waiver review, etc.).
Coordinates with other staff to respond to student operational needs (e.g., scheduling student group events and meetings, building access issues, etc.).
Stays abreast of emerging technologies and identifies ways to enhance programs and services by utilizing them.
10% Student Supervision
Manages student assistants who support the above activities, especially student engagement.
Bachelor's degree in related area and / or equivalent experience / training.
Working knowledge of advising and counseling techniques.
Knowledge of University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Multicultural competencies; ability to work with diverse populations.
Ability in problem identification and reasoning; ability to develop original ideas to solve problems.
Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
Knowledge of University processes and procedures.
Strong project management skills.
Good organizational skills.
Excellent customer service skills.
Salary & Benefits
Salary is commensurate with experience. This is a 100% FTE career position eligible for full benefits.
For information on the comprehensive benefits package offered by the University visit:
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.