Career Center

Location: Northwest Technical College, Bemidji, Minnesota

Full/Part Time: Full Time

Employment Condition: Probationary

Job Description:

• Reviewing and processing application tracking edit letters to identify and resolve conflicting information within the college system; including but not limited to, admission status, registration data, and financial aid application data. Reviewing, resolving, and correcting conflicting verification data on at least 30% of the aid applicants through tax transcripts, W-2s, and verification tracking letters. Reviewing MN State Grant edits and calculate units. Packaging and awarding financial aid to students. Adjusting awards for enrollment levels under full time status and pro-rating one semester students if needed. Analyzing situations and giving information to students and parents regarding rules, regulations, and processes for Special Condition Appeals, Dependency Overrides, and Satisfactory Academic Progress (SAP) petitions. Reviewing and making decisions on Special Conditions, Dependency Overrides, and other special requests with the Director of Financial Aid. Reviewing and making decisions on SAP Petitions with the Assistant Director of Financial Aid responsible for SAP. Assisting with verification, review MN State Grant edits and calculate units, scholarship entry and summer processing for Bemidji State University as time permits. Percent of Time: 35%

• Educating current and future students and parents, including NTC's Distance Minnesota students, regarding their questions and/or concerns about the financial aid process, services, and procedures. Responding to all inquiries and questions professionally and in a timely manner. Providing educational advice on debt management, budgeting, and sound financial planning. Providing students with alternative sources of financial assistance. Successfully resolving (according to regulations) complex student situations referred by faculty and staff. Percent of Time: 30%

• Managing the Minnesota Child Care Grant program awarding and reporting processes. Coordinating the awarding of the Minnesota Indian Scholarship Program awards and Tribal Agency Grants with the Minnesota Office of Higher Education and individual Tribal scholarship offices. Administering awarding of Federal and State Work Study funds to NTC students. Coordinating with the BSU Business Services Office the awarding and processing of all third-party agency funding authorizations. Coordinating with the NTC Foundation the awarding of all institutional and private scholarships. Percent of Time: 18%

• Collecting and reviewing data submitted by applicants for completeness and accuracy, requesting clarification of data and obtaining answers to missing data. Inputting data into the ISRS computer system. Coding documents as being received in the ISRS system upon receipt. Reviewing and preparing transcript evaluation for loan certification. Percent of Time: 9%

• To better serve the prospective and current NTC student population, this position will have knowledge in records, registration, admissions, and other student service areas sufficient to support campus events and act as a liaison for students seeking assistance. Percent of Time: 8%

Required Qualifications:

• Bachelor's degree.
• Effective oral and written communication skills.
• Ability to use customer service skills on the telephone, in person and online sufficient to provide general and specialized support in a multitude of areas (i.e. advising of financial aid, academic advising, various financial aid programs, veteran's benefits). Requires common courtesy, interest in positive problem solving, empathy and the ability to organize ideas logically.
• Ability to accurately analyze and interpret information from applications and computer reports.
• Ability to work accurately in a fast-paced environment and be able to balance multiple competing demands.
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, manage, and protect them.

Preferred Qualifications:

• Two years' experience in higher education in the area of financial aid.
• Records and/or Admissions experience in higher education.
• Experience with student information system, preferably the Integrated Student Records System (ISRS).
• Experience with document imaging system, preferably ImageNow.
• A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.

Other Requirements: Probationary

About: Annual

Benefits Info:

About Northwest Technical College

To accomplish our mission of “preparing students for rewarding careers”, we prioritize creating a culture in which diversity is embraced and all people are safe, welcome, and validated. NTC has prepared students for fulfilling careers in high-demand fields for more than 50 years. The college’s accessible, affordable, hands-on programs also help the region’s employers meet their ever-growing need for a highly skilled workforce. NTC serves more than 1,000 students with an excellent education, an open-enrollment policy and affordable tuition. Students may pursue nearly 40 degree, diploma and certificate programs in six distinct career paths. Classes are offered on campus, online, or as a combination of both. NTC is a member of the Minnesota State system of colleges and universities.

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