The Business Development Solutions Coordinator interfaces with entrepreneurs, local, regional and national businesses, non-profits, New Jersey Consortium of Workforce Economic Development, and other partners to deliver New jersey Business and Industry Association (NJBIA), customized training solutions, and other instructional offerings that support the needs of business clients. The Business Development Solutions Coordinator is responsible for maintaining effective relationships with local, regional, and national industry partners for mutual benefit.
Specific Duties and Responsibilities
Manage multiple training programs in various stages of progress.
Develop and implement all NJBIA, and customized training programs throughout the year, based on employer and community needs. This includes program ideation, marketing, relationship development, instructor sourcing, curriculum development, and researching and acquiring teaching materials.
Develop training proposals for clients in accordance to their needs.
Provide information about the various programs, register students, schedule classes, and coordinate payments. Primary point of contact for all instructors.
Ensure all classes run on schedule.
Determines training course modality, location for in-person training and technology to ensure a seamless training experience.
Observe and evaluate instructors for presentation skills, classroom management, content knowledge, and program outcomes.
Collaborate with the Director to establish program budgets and forecast expenses.
Collaborate with the Business Engagement team to develop all tracking systems and develop status reports
Manages NJBIA program compliance, assessment, regulatory requirements of grant activities.
Complete periodic and annual reports for grant funded programs as required.
Ensures a superior level of quality customer service to both internal and external constituents. Implements the resolution of student grievances, problems or complaints noting patterns that may indicate a need for systemic change.
Ensure the integrity of the course evaluation process.
Confirms payroll hours for instructors teaching or creating curriculum for training courses.
Provide biweekly updates on program enrollment, attendance, budget and status of ongoing programs, staffing issues and other matters related to the smooth running of the programs to the Director of Business Engagement and the Executive Director.
Participate in all marketing activities as directed by the Director.
Perform other assigned duties as assigned by the Director or Executive Director
Ability to work a flexible schedule, where needed, to ensure proper coverage of the Business Engagement department, marketing events, and meetings outside of normal working hours.
OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Demonstrates understanding of the community college mission and practices of an open-door policy. Working knowledge of coordinating services with multiple agencies, business, and educational partners. Excellent written, communication, organizational, and interpersonal skills required. Having the ability to interact effectively with culturally diverse populations effectively and respectfully. Has basic proficiency in the use of Microsoft Office Suite. Exhibits strong skills in building relationships and possesses a creative and innovative approach to problem solving. Must have the ability to follow established protocols, have private transportation and the ability to work a varied schedule as needed. Demonstrates the ability to multi-task and work independently with limited supervision. Must be detail oriented.
Minimum Associate’s Degree, with three (3) years’ experience in a fast-paced customer service environment, coordinating multiple projects. Bachelor’s degree preferred. Relevant experience may be considered in lieu of required degree.
A minimum of three (3) years of work experience in project development, project management, or student affairs, preferably in a higher education setting. Demonstrated course development and program delivery experience. Demonstrated knowledge of basic math and accounting principles, student information system and/or client relationship management system data entry and reporting. Demonstrated experience with contract negation and oversight. Experience with public contracting guidelines (especially grants management).
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.