Director of Student Success Center (Student Services Professional IV)
San Diego State University
Location: San Diego, California
Internal Number: 3651171
Director of Student Success Center (Student Services Professional IV)
Job No: 520555 Work Type: Locations: San Diego Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Student Services
SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.
Within Global Campus, the Director is responsible for establishing, communicating and maintaining student support services; student advising and student advocacy; orientation, and retention efforts; facilitating student leadership development and co-curricular involvement. In the delivery of these responsibilities, this role will work closely with a number of campus departments and programs including, though not limited to, Faculty Advancement and Student Success, Enrollment Services, New Student and Parent Programs, Career Services, Student Rights and Responsibilities, Counseling and Psychological Services, the Student Ability Success Center, and others.
For more information regarding SDSU Global Campus click here
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Education and Experience
Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
Possession of the required knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Specialized Skills Required
Ability to think creatively and analytically, to pivot and adapt easily
Strong organizational and problem-solving skills
Ability to anticipate problems and address them proactively
Excellent interpersonal, written, and verbal communication and listening skills to ensure direct, effective, respectful, and cooperative interactions with diverse groups of people, including students, instructors, senior-level administrators, staff, campus department personnel, and the public. Comfort and proficiency with public speaking and presentations.
Ability to honor confidentiality and handle confidential/sensitive matters with discretion and tact
5+ years of direct personnel management experience in a higher education environment
5+ years of proven successful leadership in enrollment management and/or student support services; online learning and/or adult education environment
Proven leadership in developing high-performing work teams, including experience with dispersed work teams and developing/implementing performance standards and assessment methods
A holistic view of the connections among the areas of enrollment, academic programs, technology, and co-curricular student engagement; the capacity to build strong and supportive relationships across them and to work effectively with all who have an interest in the success of SDSU Global Campus student bodies
4 years of progressively responsible professional student services work experience; which includes:
Experience in advising students individually and in groups
Analysis and resolution of complex student services problems (A master's degree in student affairs, counseling, clinical psychology, social work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience)
Master's degree in higher education, student affairs, or related discipline
Compensation and Benefits
Starting salary upon appointment is not expected to exceed $6,667 per month.
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation.
For more information regarding SDSU benefits, please click here.
CSU Classification Salary Range: $5,732 - $8,176 per month.
SDSU Vaccine Policy
In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.
The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.
Initial review of the required application materials, including cover letters and resumes, will begin on December 1, 2022. To receive full consideration, apply by November 30, 2022. The position will remain open until filled.
The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
SDSU is a smoke-free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Applicants with disabilities and applicants who require assistance completing an application may contact Olma Javonillo at [email protected].
Advertised: Nov 17, 2022 (3:00 PM) Applications Close: Open until filled
Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.