Career Center

Division of Student Affairs

The Division of Student Affairs facilitates learning and prepares students for success in our multi-cultural and increasingly global society and work force. We will accomplish our mission by a.) providing and co-creating programs, services, systems, facilities and safe environments that foster learning and personal development; b.) collaborating with and facilitating relationships between students and among students, faculty, staff and others from the university and community to integrate curricular and co-curricular experiences; and c.) leveraging the expertise within student affairs to assist faculty, staff and students in areas of strength such as interpersonal and cultural competence; civic engagement, community and leadership development; workforce and career development; public health and safety.

The Student Affairs IT Operations Manager provides leadership, day-to-day management, strategic planning, organization, execution and assessment of all IT functions for 10 departments in the Division of Student Affairs. This includes directing all IT operations to meet department requirements as well as the support, maintenance and security of existing applications, and development of new technical solutions.

UMBC offers competitive compensation. This role starts at $87,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

What is it like to work at UMBC? Check out Glassdoor or Indeed. And read about our recent award, UMBC is a 2021 Great College to Work for…. In every category.

A hybrid telework schedule may be available for Maryland residents. 

The Student Affairs IT Operations Manager supervises one to four employees who provide desktop and system support to employees in the Division. This position requires a high level of skill in a wide variety of related areas including databases, hardware, software, networking and knowledge of compliance with current technology standards. The position also requires a high level of understanding of data warehousing and data analytic tools. The Student Affairs IT Operations Manager also serves as the primary liaison with the Division of Information Technology (DoIT), as well as acting as a liaison to university departments, external vendors and as a divisional representative on departmental and University-wide committees. They must be competent at a high administrative and business level.

Specific responsibilities include:

• Serves as the primary liaison between the Division of Student Affairs and the Division of Information Technology to ensure strategic alignment and compliance with campus-wide technology initiatives.
• Provides consultation to the Division and department directors to assess needs, introduce training and development opportunities, and assure best-in-class solutions and customer service
• Serves as a consultant to the Vice President for Student Affairs for all technology-related matters.
• Maintains accurate records of software and hardware throughout the Division to maximize efficiencies and take advantage of new services in the marketplace, as well as coordinating DoSA compliance with Sensitive and Capital Inventory processes.
• Works with departments to implement new technology solutions. 
• Works collaboratively with other technology coordinators in the Division of Student Affairs.
• Leads and manages the Computer Replacement Initiative for the Division of Student Affairs.
• Provides technical assistance and support in the administration of campus-wide surveys
• Works with departmental stakeholders to support divisional compliance with audit requirements.
• Works collaboratively with Event and Conference Services to provide consultation and procurement of technology solutions to provide hybrid meeting capability.

• Bachelor’s Degree
• Three years of relevant experience, including progressively responsible information technology management
• Demonstrated experience in partnering with diverse functional teams; developing and delivering communications that are understandable for non-technical audiences; and facilitating small and large group discussions, training or exercises
• Ability to interact effectively with diverse persons and provide leadership to groups of employees through formal and informal educational activities, coaching, counseling and mentoring
• Experience with cloud-based technologies, technology transfer and implementation and date warehousing and management
• Familiarity with student engagement housing and electronic medical records systems

• Master’s Degree in a field related to Information Technology
• Three or more years of experience in a university/higher education setting preferred

Upload a cover letter, resume and contact information for three professional references.  

UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here):

Generous Leave which includes accruing:

• 22 Days of Annual Leave  
• 15 Days of Sick Leave  
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities
• & Much more

Contingent II positions may include some benefits. 

Benefits offered align with type (Regular, Contingent II, etc.) of position. 

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.