At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
The L&S Office of Undergraduate Advising (OUA) provides advising and counseling to new 1st year and transfer admits, currently enrolled and readmitted undergraduate students (approximately 22,000), parents/family, faculty, staff or other administrative units regarding academic programs, policies, procedures and College and University requirements. OUA enforces and adjudicates the academic regulations of the College in order to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set precedent for other colleges on campus. College Advisers discuss majors, enrichment opportunities, student support and engagement, resources, and College and University requirements. Services provided include scheduled individual advising sessions, group advising, satellite advising, outreach activities, and advising via online communication platforms such as Google Hangouts, webinars, online chats, and bCourse orientations. OUA works collaboratively with both academic and administrative departments across campus. OUA has implemented an Advising Neighborhood model by division and academic discipline, resulting in College Advisers and Undergraduate Major Advisers working more closely and collaboratively to enhance the student experience.
The First Review Date for this job is: 08/09/2022.
Intake Advisers staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff. Intake Advisers use professional concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to College Advisers, Deans, and/or other appropriate campus resources.
Intake Advisers listen to and empathize with students experiencing a wide range of difficulties. They are extensively trained to answer questions concerning the academic rules and regulations of the College of Letters & Science (College). As an integral part of the front desk team, Intake Advisers work with Peer Advisers to assist students with:
Explaining deadlines and College policies (adding and dropping classes, incompletes, grading policies)
Discerning University and College rules and regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, senior residence, readmission)
Completing appropriate petitions and forms
Intake advisers refer students to College Advisers for more complex issues such as multiple degrees, or withdrawal from the University.
Additionally, Intake Advisers provide preparation support to Assistant Deans who review readmission after dismissal.
Intake Advisers update and maintain student records and generate notifications. As members of the front desk team, Intake Advisers contribute to a variety of projects such as routing and processing petitions and administering different College policies. Intake Advisers contribute to OUA committees and participate in the delivery of special programs.
CAMPUS RESOURCE & LIAISON
Serve as campus resource and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policies to the staff and faculty; refers students to non-academic resources as appropriate. Communicates and exchanges information with other units on campus and makes referrals to help students with their academic program (e.g., Cal Student Central, Admissions, Registrar, University Health Service, Disabled Students Program, Colleges/Schools, Transfer Center, academic departments, New Student Services, Financial Aid, Summer Sessions, Berkeley International Office, EOP, Graduate Division, etc.). Consult with other student service units regarding students experiencing academic, financial, and personal difficulties.
PROFESSIONAL LEARNING & GROWTH
Maintain professional growth and development through attendance at weekly office-wide training sessions, seminars, conferences, cross-campus committees, and through participation on campus-wide committees and in professional organizations.
Attend and give presentations in the office and at conferences such as the UCB Advising, Counseling, and Mentoring Conference, UC system-wide Academic Advising Conferences, and regional and national NACADA conferences.
Basic knowledge of academic advising techniques.
Knowledge of and/or ability to learn academic departments, courses and majors.
Knowledge of and/or ability to learn department/school/college policies, procedures, and requirements as related to academic advising.
Detail oriented and ability to learn new technologies quickly.
Ability to make sound judgments and clearly convey office policies and procedures.
Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems.
Strong written and verbal communication skills, including active listening.
Ability to multitask, meet deadlines, and pay attention to details.
Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid bi-weekly and eligible for full UC Benefits. Hourly pay for this role is commensurate with experience within the range of $26.82 - $32.09.
This opening is a hybrid position, with 60% remote work eligibility. This recruitment has two openings. This is not a visa opportunity.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.