Under the leadership of the Senior Associate Dean and Director, the Assistant Director is responsible for reviewing accommodation requests from students with disabilities and their supporting documentation, consulting with students with disabilities and their faculty regarding requests for accommodation, educating faculty and others in the Pitzer community about disability-related issues, and ensuring the efficient and effective implementation of accommodation procedures. Committed to inclusive excellence, this position will also serve as the main point person for enhancing support for neuro-diverse students, leading support for students on a leave of absence, academic probation and other avenues increasing persistence and retention. A collaborative thought partner, they will be instrumental in liaising with campus offices to provide high quality timely student success support, including, but not limited to, oversight of student exam proctoring and tutoring services.
Accommodations and Access Support
Review of accommodation requests and documentation including scheduling of intake meetings with students to determine accommodations; review documentation; review of disability documentation and determination of eligibility and reasonable accommodations for students with disabilities; orient students to provision of accommodations and services; provide individual support for students with disabilities; responsible for determining initial housing accommodations; Develop supportive relationships with students.
Support new students through consultation with faculty regarding accommodations.
Responsible for managing AIM accommodation software including but not limited to uploading documentation, sending out accommodation letters in a timely manner, contacting students to complete file, confirming accommodation needs.
Increase support for neurodiverse students including consultation with students and faculty regarding accommodations.
Act as a liaison between students and faculty; Assist student as they navigate the transition to college; Facilitate conversations between faculty and students with understanding multiple needs and perspectives when there are questions about accommodations; provide expert knowledge regarding accommodation strategies in educational settings, disability-based needs and experiences; use appropriate professional judgment regarding when to involve others in complex situations around accommodations and law or policy based-requirements.
Education of the Pitzer community members regarding disability-related issues.
Provide information individually, for groups, and through various media to the faculty, staff and students about the experience of disability and access needs; supporting neurodiverse students, strategize to positively impact classroom learning effects of disabilities; assist in advising Access Advocates (peer mentors)
Oversee development and maintenance of AIM accommodation management website, PASS webpage, and online resource content for office required.
Schedule and oversee proctoring of exams for students with accommodations
In depth understanding of navigating disability/access accommodations in complex academic environment
Student Success and Persistence
Assist with the coordination, development, and implementation of appropriate high engagement student success strategies and supporting technologies. Achieve or exceed semester retention goals for assigned programs including students on leave of absence, returning from leave of absence, students receiving low grade notices and probation notices.
Meet on a regular basis with the Assistant Dean of Student Success Initiatives to report on the status of retention data and efforts. Advise students with a continuous focus on degree progress, personal wellness, and student retention and graduation rates.
Maintain and create student plans in close collaboration with the Assistant Dean of Student Success Initiatives to ensure accurate counseling, resolve student issues, and communicate and receive feedback from partnering offices
Supervise cross-trained peer-based academic guides and establish study skills, time management, work-life-scholar-student leader balance, imposter syndrome, cultural conflict, and understanding essential transitional skills
Provide oversight of academic support services operational effectiveness related to desired student outcomes, development, data tracking, assessment and analysis for trends, issues, strategic development of new innovative academic support initiatives, and impact report generation.
Co-lead the development of a divisional systems operations continuity plan in partnership with the student affairs operations team, including annual divisional cross-training for continued operations to provide high quality timely student success support, ensure divisional preparedness in the event of any unforeseen crisis and internal staffing back-up support as necessary (i.e. Covid-19 impacts on staffing limitations).
Manage student program progression and strategically provide academic support to students resulting in increased retention.
Leads with demonstrated cultural competency expertise to provide support services for diverse student populations, including students with neurodiverse needs.
Serves as an administrative hearing officer for academic and non-academic related student incidents and serves as part of the restorative justice team. Participates in annual related training.
Able to work in a fast paced environment at times and manage multiple competing priorities Responsible for?oversight of marketing and innovative student-focused education efforts to bolstering awareness and access to student services, including, but not limited to, social media, pop-up tabling support for navigating academic accommodations, integrating services on the One Stop Student Success Support Services website, and forging cross-campus partnerships with students, faculty and staff.
Assist with student leader training and participate in Weeks of Welcome, Student Resource Fair, Student Accommodations Move-in Pop-up Tabling
Provides annual leadership support for major divisional events, programs, and emerging needs as necessary (i.e. move-in, orientation, campus life and student leader training, Pitzer Covid-19 support needs, Weeks of Welcome).
Perform other essential duties and tasks specific to the position. Other duties may also be assigned to support divisional or College-wide needs.?
Supervisory Responsibility: None.
Work Schedule: This is a full-time position working 40 hours per week for 12 months per year. The regular hours for this position will be scheduled between 8:00 am to 5:00 pm, Monday through Friday. These hours may vary due to needs of the College or department.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
Expertise required in disability and access issues, including proficiency reviewing disability/medical documentation for legal and policy compliance and to determining reasonable accommodation on that basis.
Understanding of navigating disability accommodations required in complex academic environment including disability law and implementation of accommodations in higher education
Understanding of the goals, purposes, and values of higher education as they relate to student access, success and belonging.
In depth understanding of the needs of underrepresented populations with a strategic emphasis on removing barriers to retention and success required.
Demonstrated ability to communicate high academic expectations, combined with supportive programming and resources
Demonstrated experience providing support to under served student populations in and out of the classroom
Ability to establish and maintain collaborative relationships with faculty, staff, and students across the college community and within the Claremont Colleges Consortium to increase sense of belonging and retention.
Personable, able to work in a fast-paced environment as needed
Ability to establish and maintain collaborative relationships with faculty, staff, and students
Experience with AIM and/or similar accommodation management software as well as high proficiency with Microsoft Office and Excel programs
Excellent judgment in situations with complex issues and ability perform within the tension of competing values and needs
High level of appreciation for the impact of disabilities on the experience of students in higher education and for disability culture, and neurodiverse students
Demonstrated commitment to inclusive excellence and competencies providing support services to historically underrepresented students
Ability to juggle multiple priorities efficiently and successfully
Strong interpersonal skills, oral and written communication skills, including making presentations, organization skills.
An articulate, professional demeanor.
All candidates must show a demonstrated commitment to diversity and the College‘s mission, vision, and values.
Possesses a broad knowledge of college level services, including basic financial aid, registration and an understanding of current national issues in higher education including the value of and barriers to a college education
Must have access to reliable and secure computer and internet connection. Must maintain password protection for work files and records and ensure that no one else has access to password and login credentials at remote work site.
Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair. Must ensure workstation is safe and free from hazards.
Education/Experience Bachelor’s degree in social work, student development, psychology, or human services related field. Five years of progressively more responsible experience in student support or disability and access services, program development, student success, retention and/or direct service in education or social services.
Preferences: Master’s Degree in student development, psychology, higher education administration or related field with ten years of experience and demonstrated expertise in disability and access issues, including proficiency reviewing disability/medical documentation for legal and policy compliance and to determining reasonable accommodation on that basis.
Expertise in navigating student disability and access accommodations required in complex academic environment including disability law and implementation of accommodations in higher education
Other Requirements: Software provided by Pitzer may not be duplicated. Software and equipment provided is expressly for the use of remote work, remains the property of Pitzer College and must be surrendered at the time of termination of employment.
Physical Requirements: This is generally a sedentary position. Must be able to:
Sit for prolonged periods of time;
Operate a computer for prolonged periods of time;
Communicate with others by email, in person and over the telephone;
Read printed materials and a computer screen;
Have the mobility to work in a standard office setting and use standard office equipment;
Assist with the set-up and teardown of event tables, signage and other materials.
Requires reaching overhead, grasping, pulling, pushing, stooping, bending, and twisting;
Lift 15 pounds from the ground to waist level unassisted; and
Have the stamina to manage a high-volume workload in a fast-paced work environment.
Instructions: Only qualified applicants please.
Application Materials: Upload the following materials to complete your application:
Cover Letter: Indicate your reason for interest in this position, describe how your qualifications make you an ideal candidate, and explain which of Pitzer’s core values best relates to your own.
Resume: List relevant qualifications and dates of experience.
Professional References: References will be contacted for select applicants and advance notice will be provided. Provide the names of at least three (3) individuals who can speak to your professional qualifications. Include their business titles, contact information and an indication of how you are acquainted with them (e.g., former supervisor, coworker, etc.).
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.