At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!
Relocation Provided?: No
Position Summary:
Position Summary:
This position supports the Registration and Records function for the college and the operations of the Registration and Records (R&R) team. The Registration and Records Associate assists the Registration Manager as the primary contact for students, parents, staff, and other involved stakeholders relating to registration process and educational records for Undergraduate (UGRD) classes and processes. The Registration and Records Associate assists students with registration for UGRD classes, and student record requests. This position requires a high-level attention to detail and accuracy. Additionally, this position also provides customer support services to the public on behalf of the department using a variety of styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:
1. Deliver exceptional customer service in a fast-paced environment, adeptly handling inquiries related to UGRD programs, class offerings, prerequisites, enrollment procedures, and payment options. 2. Monitor and manage Registration and Records email accounts, responding promptly and redirecting communications as necessary. 3. Assist students in navigating online registration systems (PeopleSoft) and enrollment services platforms (Navigate and Slate), including entering student permissions in PeopleSoft for class enrollments. 4. Provide backup support for High School Dual Enrollment and High School Open Campus registration processes, enrollment verifications, unofficial transcript requests, and student profile updates. 5. Ensure accuracy in student records, registration, and demographic information updates within PeopleSoft, while adhering to academic policies, administrative procedures, and FERPA regulations. 6. Offer guidance to students on completing Registration and Records forms and communicate any errors or scheduling inconsistencies to relevant staff members. 7. Maintain comprehensive record-keeping by scanning and linking required documents into Perceptive Content daily. 8. Foster collaboration with campus offices to support student success and retention, and assist with data changes such as major changes and tuition rate adjustments. 9. Provide inclusive customer support to faculty, staff, students, and external stakeholders, prioritizing open and timely communication. 10. Demonstrate autonomy, discretion, confidentiality, and sound judgment in all tasks, working effectively with minimal supervision. 11. Perform additional duties as assigned.
Salary: $27.29 - $30.02 hourly
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.
Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for more than 200,000 students since 1957.