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Contact Center Specialist
Position Number: CCS003Department: Enrollment Management (Adm)Employment Type: Time Limited - Full-timeMonths Per Year: 12Essential Duties and Responsibilities: As a Student Services Specialist at UNC Charlotte, your role is to deliver an extraordinary customer service experience for our students and families making it easier to navigate their college experience. You will:Successfully complete approx 12 weeks as scheduled for an instructor-led and online, collaborative training plan and successfully achieve service proficiency within 90 days of training completionServe as an ambassador for the University presenting a warm,


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