Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania?s Residence Life and Housing invites applicants for the position of Coordinator for Residential Experience (SUA 2). This is a full-time temporary two-year appointment with the possibility to renew. It includes benefits and residential on-campus housing.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
   
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Residence Life and Housing provides an environment of learning which fosters ongoing holistic development for all community members by creating and sustaining inclusive communities rooted in ethical decision-making and intentional and supportive connections. The Residence Life and Housing team is committed to developing a caring, vibrant, student-centered residential experience to promote personal growth, foster meaningful relationships, support student success, and uphold standards that enhance the living experience.

Reporting to the Associate Director of Residence Life, the Coordinator for the Residential Experience plays a key role in offering comprehensive support to over 5,400 resident students by overseeing the design and implementation of strategic engagement initiatives to advance the holistic development of students and to build welcoming, inclusive communities. Using a collaborative approach to leadership, the Coordinator develops comprehensive training programs for student and professional staff and implements outreach initiatives to foster student engagement and well-being.  As a model of professionalism and integrity, the Coordinator contributes to a strong, interconnected campus culture and elevates the residential experience for all students.

The ideal candidate will demonstrate strong leadership, communication, collaboration, organizational, problem-solving, and strategic engagement skills; adaptability in a dynamic work environment; experience working with diverse college student populations; and a genuine commitment to student success.

Responsibilities include: 

• Develop and implement a robust marketing plan to attract diverse, qualified candidates 
• Lead the recruitment, selection, and training of paraprofessionals including the Resident Assistants, Summer Resident Assistants, and Graduate and Head Resident Assistants
• Coordinate, implement and assess paraprofessional training including monthly in-services, new staff orientation, fall and winter training
• Assist in the design of a curriculum for Residence Life and Housing program that aligns with institutional and departmental goals
• Oversee and support implementation of the curriculum including co-curricular and community building programs
• Lead department assessment efforts to promote outcomes and propose process improvements
• Plan and implement student staff appreciation and recognition efforts 
• Collaborate with campus partners to coordinate outreach initiatives focusing on engagement and well-being within the residential community
• Support the Residence Hall Coordinators and Graduate Hall Coordinators to manage student caseloads, escalated roommate conflicts, students of concern, and conduct related issues 
• Serve as a University Hearing Officer for conduct meetings and misconduct cases
• Manage social media accounts including content creation, event promotion and follower engagement
• Maintain paraprofessional staff manuals, protocols, and other RLH documents
• Serve in the on-call rotation including weekends and holidays
• Other duties as assigned

• Master?s degree in Higher Education, Student Affairs, Counseling, or a related field
• 2 years of professional experience in Residence Life, Housing, or a related student affairs role
• Availability to work evening and weekend shifts
• Availability to participate in on-call duty rotation and to arrive at campus as required in emergency situations

• Professional experience in Residence Life, particularly in a supervisory capacity
• Experience with data collection, analysis, and assessment to inform decision-making and strategic planning
• Demonstrated experience in the recruitment, selection, training, and supervision of student staff, particularly Resident Assistants
• Experience in implementing co-curricular programming aligned with a Residential Curriculum or student engagement model
• Experience serving as a University Hearing Officer or familiarity with student conduct processes

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