CALS Professional Programs Coordinator-CALS Office of Academic Programs (OAP)

CALS Professional Programs Coordinator-CALS Office of Academic Programs (OAP)

About the CALS Office of Academic Programs

The College of Agriculture and Life Sciences (CALS) Office of Academic Programs has a vision for undergraduate and graduate education that is student-centered, futuristic, and embraces the application of new educational theory, practice, and information technologies. This vision is based on a goal of excellence that prepares students to function as leaders in society. Our students and faculty go beyond the boundaries of classes and campus to tackle the challenges of our time through world-renowned research, education and outreach.

The Opportunity

Are you passionate about supporting students and enhancing their academic experience? Join our dynamic team at the CALS Office of Academic Programs as a Professional Programs Coordinator! Reporting to the OPPEL Director of Program Development and Enrollment, this multifaceted role is essential to supporting admissions, enrollment, program administration, and the overall student experience. The Programs Coordinator plays a vital role in achieving the college's growth goals by coordinating recruitment efforts, managing the website, and fostering a welcoming environment for students.

Key Responsibilities:

Admissions and Enrollment:

• Implement marketing and enrollment tactics to attract prospective students.
• Coordinate recruitment events to showcase OPPEL's offerings.
• Manage website content in collaboration with the Director of Program Development and Enrollment.

Student Support and Advising:

• Serve as the primary point of contact for current students, providing basic advising and resource referrals.
• Advise students, faculty, and staff on degree requirements.
• Organize community-building and career services events to enrich the student experience.

Program Administration:

• Oversee automated forms and petitions, degree audits, and the capstone project submission process in eCommons.
• Maintain and secure student records with a high level of confidentiality.
• Monitor student satisfaction and program impact through data reporting and analysis.

Communications and Operations:

• Update OPPEL's Canvas sites in collaboration with directors and staff.
• Answer the main phone line, process invoices, order supplies, and manage expense reimbursements.
• Keep the student lounge organized, stocked, and well-maintained.

Collaboration and Strategic Initiatives:

• Work closely with colleagues across CALS graduate fields and central administration to ensure alignment with university policies.
• Provide proactive support to colleagues and help inform strategic program initiatives.

This is a full-time (39hours/week) Contract College position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement after a period of orientation and training. This hybrid work arrangement is subject to change at any time. Work hours are 8:30am-4:30pm Monday through Friday.

What You Need

We are looking for a team member who is customer service oriented, adaptable, and technology proficient. Additionally, you will:

• Hold an Associate's degree and 4-6 years relevant experience or equivalent combination.
• Have a demonstrated record of providing exceptional customer service.
• Be familiar with advising systems and processes, such as Salesforce, Canvas and PeopleSoft.
• Handle confidential and sensitive information with utmost discretion and integrity, maintaining Family Educational Rights and Privacy Act (FERPA) compliance.
• Communicate with tact and diplomacy with a wide range of internal and external constituents.
• Have experience that demonstrates sound judgment, creativity, curiosity and problem-solving skills.
• Work independently while supporting team efforts.
• Have excellent written, verbal and interpersonal skills.
• Have excellent organizational skills and attention to detail; must be able to work quickly and effectively under pressure and balance conflicting priorities.
• Be resourceful and receptive to new ideas and approaches.
• Be proficient with Microsoft Office and Outlook applications and student record systems (e.g., PeopleSoft, Salesforce)

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelor's degree.
• Experience advising graduate students, including international students.
• Experience coordinating student events.
• Familiarity with Cornell systems and processes, including Canvas, PeopleSoft, Salesforce, and eCommons student project uploads.
• Familiarity with online video conferencing, event registration and survey tools

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

Visa Sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.