Job DescriptionMinneapolis College is seeking a permanent, full-time Service Operations Technician in the Information Technology Specialist 1 job classification, for employment within the Division ofInformation Technology. This is an entry-level staff position that works under immediate supervision and looks to the Service Desk Lead for daily work direction and coordination.This position is responsible for providing technical support to Minneapolis College students, staff and faculty. This position serves as the point of contact for reported incidents, servicerequests and inquiries and ensures accurate and detailed information is gathered. This position interacts with the College customers through telephone, walk-in, email, chat, web and