Purpose of the Position 

The Student Services Specialist provides support for and contributes to the development of all programs in the UMN Morris Student Success Center, which houses Academic Advising, Career Services, Disability Resource Center, First Year Experience, Learning Assistance, New Student Orientation, and Transfer Student Services. The Executive Operations/Student Services Specialist serves as the primary support for the Disability Resource Center, Transfer Student Services, and Advising. 

UMN Morris and its Student Success Center team are dedicated to creating a diverse, equitable, and inclusive workplace. Diverse ideas, perspectives and backgrounds are necessary to create a strong and creative team that communicates effectively to our many communities, on campus and beyond.

The University of Minnesota is an Equal Opportunity Employer. Black, Indigenous, people of color, LGBTQIA2S+, women, and members of historically underrepresented communities are highly encouraged to apply. 

This is a full-time, 10 Month, in person position on the UMN Morris Campus.

Job Duties

Disability Resource Center (DRC) Support (40%)

• Facilitate administration of DRC exams including scheduling, management of exams, and proctoring both in-person and online exams, with additional emphasis on planning for finals week 
• Manage confidential student data, and adhere to established confidentiality practices for return of student exams to faculty 
• Assist Coordinator of DRC in identifying and hiring note takers for students requiring accommodations, manage distribution of notes to students, review notetaker performance, and initiate payment of student stipends
• Regularly update DRC student information system with testing data
• Assist DRC Coordinator with data collection, reporting, and other needs
• Assist DRC students with additional accommodation needs (testing scribe, wheelchair assistance, etc.)

Transfer Student Services Support (25%) 

• Assist and support the TSS director and staff in building transfer student support resources
• Assist in maintaining program information and establishing office systems and protocols
• Assist in supporting relationships with transfer studentsâ™ home colleges and universities
• Coordinate TSS office processes, including scheduling, staff travel and communication
• Create a welcoming environment for students from diverse backgrounds

Academic Advising Support (20%)

• Process major, minor, and adviser changes
• Prepare first year and senior advising surveys 
• Assist with preparation for New Student Orientation activities including math and language placement testing processes
• Communicate with faculty, disciplines, and division offices to update major, pre-professional, and other advising materials for the SSC website, and UMN Morris catalog

Student Success Center Office Support (15%)

• Provide administrative support to SSC staff and programs 
• Assist visitors, answer questions, make appointments and referrals as needed, answer telephones, provide information, collect confidential forms, check students in for appointments, distribute mail, order office supplies, etc.
• Manage social media plan (Facebook, Instagram, and YouTube) to communicate programs, events, and create connections between students, staff, and faculty
• Other duties as assigned by SSC director and staff

Required Qualifications:

•  High school diploma/GED and four years of related office experience. Training/education may be substituted for some of the years of experience;
•  Project planning, database, spreadsheet, and word processing experience

Preferred Qualifications: 

• Strong desire and interest to work with a diverse population with professionalism, confidentiality, appreciation, and patience
• Must demonstrate work experience and/or knowledge of Microsoft Office programs
• Experience with or knowledge of software programs including PeopleSoft, APLUS, APAS
• Demonstrated ability to work independently and collaboratively
• Experience working with confidential data
• Experience in using interpersonal and problem-solving skills
• Exceptional customer service skills and professional manner
• Ability to adapt and be responsive to different people, situations, and requests and to prioritize differing patron requests and needs

About University of Minnesota Morris

The University of Minnesota, Morris (UMM) provides a rigorous undergraduate liberal arts education, preparing its students to be global citizens who value and pursue intellectual growth, civic engagement, intercultural competence, and environmental stewardship.As a public land-grant institution, UMM is a center for education, culture, and research for the region, nation, and world. UMM is committed to outstanding teaching, dynamic learning, innovative faculty and student scholarship and creative activity, and public outreach. Our residential academic setting fosters collaboration, diversity, and a deep sense of community.

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