Housing Technology Support Analyst

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.

Recruitment Range: $53,174 - $58,000
Vacancy Number: S02553
Competency Level: Contributing
Home Department: Housing and Residence Life - 40010

Primary Purpose of Organizational Unit:
The Housing Technology Support Analyst works under the general supervision of the Assistant Director of Technology. This position is responsible for providing hardware and software technical support to departmental users by troubleshooting information technology problems and assisting in implementing corrective actions in a timely manner. Strong customer service skills are a must.

This position also manages file share and server systems, performs system upgrades, and is responsible for implementing new security requirements as directed by the university's Information Technology Services department. Additionally, the Housing Technology Support Analyst performs administrator functions on several departmental information systems including Active Directory, residential management database systems, Easy Lobby visitor management system, Microsoft SharePoint, digital signage systems, and Cascade website content management.

The Housing Technology Support Analyst assists the Assistant Director of Technology with inventory management of the department's information technology equipment, as well as the planning of long-term replacement cycle of hardware and software licensing to ensure requirements are budgeted appropriately.

In the absence of the Assistant Director of Technology, the Housing Technology Support Analyst oversees many aspects of core departmental computing and marketing operations.

College: College

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Housing Technology Support Analyst works under the general supervision of the Assistant Director of Technology. This position is responsible for providing hardware and software technical support to departmental users by troubleshooting information technology problems and assisting in implementing corrective actions in a timely manner. Strong customer service skills are a must.

This position also manages file share and server systems, performs system upgrades, and is responsible for implementing new security requirements as directed by the university's Information Technology Services department. Additionally, the Housing Technology Support Analyst performs administrator functions on several departmental information systems including Active Directory, residential management database systems, Easy Lobby visitor management system, Microsoft SharePoint, digital signage systems, and Cascade website content management.

The Housing Technology Support Analyst assists the Assistant Director of Technology with inventory management of the department's information technology equipment, as well as the planning of long-term replacement cycle of hardware and software licensing to ensure requirements are budgeted appropriately.

In the absence of the Assistant Director of Technology, the Housing Technology Support Analyst oversees many aspects of core departmental computing and marketing operations.

Minimum Education and Experience Requirements:
Graduation from a two year technical college with a major in an information technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an information technology area. Related information technology experience may be substituted year for year for the required education.

Preferred education, professional skills and experience:

• Prior network helpdesk experience.
• Prior experience with a housing management software system (RMS, StarRez, etc.).
• Prior experience with server administration (e.g. Active Directory) and SQL database systems.
• Prior experience with network software, hardware and software support, and Microsoft SharePoint site management.

Required Certifications or licensure:
N/A

FTE: 1.0 (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday - Friday
Work Hours: 8:00 am - 5:00 pm
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: 7719
Job Posting Date: 11/18/2024
Posting Close Date: 12/3/2024
Number of Openings: Single Incumbent

Special Notes to Applicants:
This position is being recruited at the Contributing level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary will be determined based on competencies, equity, budget, and market considerations.

PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/34268

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.







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