About MassArt:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.  

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

SUPERVISION RECEIVED: Assistant Director of Auxiliary and Operations
SUPERVISION EXERCISED: Supervises Student Summer Conferencing Assistants

GENERAL STATEMENT OF DUTIES:
The Operations Coordinator will be primarily responsible for the Summer Housing
Operation at Massachusetts College of Art and Design. The Operations Coordinator is a
student facing role, which in conjunction with the Assistant Director of Auxiliary and
Operations as well as the Office Coordinator, supports the day-to-day needs of the
residential student population while marketing and managing a robust summer
conference housing operation.

The Operations Coordinator works closely with other departments at MassArt such as
Conference and Event Services, Public Safety, and the Facilities Department to assist
resident and non-residents alike in addressing and responding to needs.

During the academic year, the Operations Coordinator is primarily responsible for
supporting the Director of Facilities for the Residence Halls and/or the day to day
facilities needs of the residence halls and College parking operation in conjunction with
other members of the department. Additionally, the Operations Coordinator is
responsible for the management of the summer conference housing operation and
oversight of the College's parking program.

ESSENTIAL JOB DUTIES:

• Support, in collaboration with other Housing and Residence Life staff, the daily

operation of the office.

• Act as primary contact for all individual and group summer housing prospects.
• Collaborate with Assistant Director for Auxiliary and Operations to market and attract summer housing business.
• Generate bills and track payments for summer housing groups and individuals.
• Propose and develop summer room rates and occupancy projections for budget planning.
• Recruit, Train, and Supervise Summer Conference Assistant (SCA) staff.
• Respond to summer inquiries in a timely manner and maintain summer housing records.
• Serve in an on-call capacity as needed during summer months related to summer conference needs.
• Collaborate with Office Coordinator, Public Safety, or other involved departments for parking matters as needed.
• Monitor departmental email accounts and respond as needed.
• Provide updates to Residence Hall security desks regarding rosters, key updates,and other specific resident data.
• Perform audits as necessary to ensure safety and security of residence hall keys,logs, processes.
• Produce reports of departmental data relating to occupancy, bookings, and/or other related departmental data.
• Assume office leadership role in absence of Assistant Director.
• Participate in major Departmental initiatives such as, but not limited to: move-in, accepted students days, move-out, and summer conferences.
• Other related duties as assigned.

This is a full-time, live-off, benefited, non-exempt, professional APA position. The annual
salary for this position is budgeted for $60,000 to $65,000.

Additional Information:

 Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

Please send resume and cover letter.

REQUIRED QUALIFICATIONS:

• Bachelor's degree.
• 1-2 years of previous residence hall management experience.
• Demonstrated skills in skills in customer service, leadership, and organization

PREFERRED QUALIFICATIONS:

• Bachelor's Degree
• 2-3 years of experience in
• Strong customer service, critical thinking, consensus building, and problem-solving skills.
• Ability to successfully manage a fast paced environment.
• Demonstrated experience in working through conflict, change, and uncertainty.
• Proven collaborative work with external departments, faculty, and campus partners.

About Massachusetts College of Art and Design

Colleges of the Fenway is a collaborative effort of five neighboring Boston-based colleges in the Fenway area. This collaboration was created to add value to student academic and social life while seeking innovative methods of investing in new services and containing the costs of higher education. Collectively, the colleges represent more than 12,000 undergraduate students, comprising 16.2% of the total Boston population of undergraduates attending four-year colleges, more than 700 full-time faculty, and 2,300-course offerings.

Connections working at Massachusetts College of Art and Design