The Welcome Center Assistant position is responsible for supporting the New Student Experience/Welcome Center and projects focused on student success. Projects include but are not limited to the Peer Mentor Program, chatbot maintenance, assisting with data entry, and working with other college stakeholders to complete project components. Creating and maintaining reports with project outcomes is a key function of this role. This position will help support project goals and play a role in developing specific procedures and / or training resources to help ensure understanding of project component(s) and adoption of the new procedure or program.

The Welcome Center Assistant position is a part time role contingent upon continued NJ State Community College Opportunity Grant Funding. Grant funding continuation expected.

1. Assists with supporting the day-to-day operations of the Student Success Center.
2. Assist with the development of project tracking reports and maintain reporting requirements, including data entry related to assigned projects.
3. Assist with supporting Peer Mentors and the manager on issues that need further evaluation or escalation. 
4. Assist the New Student Experience / Welcome Center Manager to management and growth within the Peer Mentor roles and responsibilities. 
5. Learn and utilize information related to student services operations to support students in navigating campus resources and barriers.
6. Demonstrate superior customer service that supports a sense of belonging for all campus visitors.
7. Manage the weekly scheduling of Peer Mentors.
8. Coordinate with RCBC Departments to identify upcoming events and activities that Peer Mentors can assist and support.
9. Develop training materials and live training to support a comprehensive onboarding and ongoing professional development for Peer Mentors.
10. Complete regular updates on the progress of the project, including but not limited to the grant reports.
11. Assist with division initiatives that enhance the student experience and promote student success efforts.
12. Perform other duties as assigned.

OVERALL PURPOSE AND RESPONSIBILITY:
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

Education Required:  
Associates Degree required. Bachelor's Degree preferred in counseling, social work, education or related field

Experience Required:

1. At least one-year experience working independently on projects with specific deadlines and reporting requirements.
2. Experience working with individuals from diverse socio-economic, ethnic and cultural backgrounds with a focus on accessing college and community resources.
3. Experience in delivering a high level of customer service in a fast-paced environment.

Preferred experience: 

1. At least one-year experience working in a higher education institution or college students with a focus on student success and completion.
2. Experience utilizing software to enhance and support customer service operations.
3. Experience working with community college students, specifically helping students navigate campus resources.
4. Experience assisting with the creation, implementation and facilitation of initiatives from concept to full implementation.

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