At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!
Relocation Provided?: No
Position Summary:
Position Summary:
This position supports the Registration and Records function for the college and the operation of the Registration and Records (R&R) team. The Registration and Records Assistant assists the Registration and Records Office as a functional support for the creation, maintenance and retention of academic records, including but not limited to registration, transcripts, schedules and graduation documents. This position offers front facing customer service to assist students through the student lifecycle and experience. This position requires a high-level attention to detail and accuracy. Additionally, this position also provides customer support services to the public on behalf of the department using a variety of styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.
Essential Duties and Responsibilities:
The following are the functions essential to performing this job:
1. Deliver exceptional customer service in a fast-paced environment, adeptly handling inquiries related to UGRD programs, class offerings, prerequisites and enrollment procedures.
2. Support academic record functions to include academic registration, enrollment and degree verification, graduation, change of major, and updates to student personal information.
3. Assist students in navigating the online registration system (Peoplesoft) and enrollment services platforms (Navigate and Slate).
4. Ensure accuracy in student records, registration, and demographic information updates within PeopleSoft, while adhering to academic policies, administrative procedures, and FERPA regulations.
5. Demonstrate autonomy, discretion, confidentiality, and sound judgment in all tasks, working effectively with minimal supervision.
6. Provide inclusive customer support to faculty, staff, students, and external stakeholders, prioritizing open and timely communication.
7. Maintain comprehensive record-keeping by scanning and linking required documents into Perceptive Content daily.
8. Perform additional duties as assigned.
Salary: $17.08 - $18.79 hourly
FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.
Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for more than 200,000 students since 1957.