Northwest Technical College(NTC) invites applicants to join our team as a Student Success Specialist. The Student Success Specialist at Northwest Technical College plays a crucial role in supporting students throughout their academic journey. Reporting to the Director of Enrollment and Student Success, this position provides personalized guidance, resources, and academic coaching to both individual students and groups.
Responsibilities of the Student Success Specialist include:
Student Support Services. (40%)
Responding to student inquiries and providing a variety of resources to assist students.
Monitoring students? academic progress, analyzing progress reports, identifying needs or problem areas, and referring students to appropriate campus resources for assistance.
Applying the principles, practices, and techniques needed to assist with and encourage student success, engagement, and retention.
Streamlining and sharing essential onboarding information while implementing programming and outreach activities for new and continuing students.
Adopting and utilizing a Case Management model to optimize interactions and provide academic support.
Assisting with and coordinating functions of the Early Alert Management System, including providing workshops and training for faculty and students in the platform, and providing timely support for at-risk students.
Coordinating and assisting in the creation of a multi-modal workshops series on student success topics including, but not limited to time management, academic distress, and academic regulations and deadlines.
Collecting and analyzing student programming and services, and producing reports related to student success.
Establishing and maintaining effective relationships with faculty, staff, internal and external organizations, team members, and most importantly, students.
Assisting in facilitating peer tutoring.
Academic Advising and Coaching. (30%)
Advising enrolled students regarding academic and vocational programs, degree requirements, and academic success plans.
Partnering with students in developing comprehensive and meaningful educational plans and clarifying educational and career goals.
Monitoring advisee engagement, attendance, academic progress, academic referral and action, and support program requirements.
Collaborating with the American Indian Resource Center, faculty advisors, program chairs, and other stakeholders regarding academic advising and early intervention for at-risk students.
Guiding students in courses registration aligned with their majors, interests, values, and abilities.
Interpreting and explaining college policies and procedures to new and continuing students.
Effectively navigating and resolving sensitive situations by demonstrating empathy and maintaining confidentiality.
Testing Career Services. (20%)
Assisting the Testing Center by proctoring entrance assessments and licensing exams.
Communicating with instructors and students to maintain an updated schedule for the Testing Center.
Ensuring a secure testing center environment that promotes fairness and inclusion by understanding institutional, program, and faculty expectations.
Serving as a certified Pearson Virtual University Enterprises (VUE) test administrator.
Student Life and Activities. (10%)
Assisting in maintaining social media accounts for student support and outreach, including occasional digital media content creation.
Participating in student activities such as: Student Senate, student clubs, student recognition, retention, satisfaction strategies, and graduation ceremonies.
Connecting students to other campus student support services, assisting students to find services for which they are eligible, and linking students to appropriate campus and community services and resources.
Minimum Qualifications
Associate?s degree or two years of work experience.
Excellent written and verbal communication skills.
Excellent computer skills, including knowledge of software such as Microsoft Office.
Strong attention to detail, problem-solving, and critical thinking skills.
Preferred Qualification
Bachelor's degree or four years of work experience.
Experience working in an academic setting.
Experience providing academic guidance and support to students.
Experience with Zoom or a similar web-based video conferencing tool.
Pearson VUE certified proctor.
A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.
Other Requirements
All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
In accordance with the Minnesota State Colleges and Universities (MinnState) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to MinnState's vehicle use criteria and consent to motor vehicle records check annually.
If you have general questions about this posting or submitting an application, contact Mary Miller at mary.miller@bemidjistate.edu
Work Shift (Hours / Days of work)
Temporary position; Non-exempt, Full-time
Salary
Depends on Qualifications; current pay range is $23.63 - $34.18 per hour.
Telework (Yes/No)
Currently not available for this position.
About
COLLEGE / COMMUNITY
WHY BEMIDJI:
It?s more than a job. It?s an opportunity for the extraordinary.
On the idyllic shores of Lake Bemidji, cradled among the limitless natural beauty of the North Woods and neighbored by Minnesota?s three largest Indigenous nations, Bemidji State University and Northwest Technical College offer opportunities for the extraordinary.
Northwest Technical College, one of only three pure technical colleges remaining in Minnesota, helps around 1,000 students align their education with their employment goals. NTC offers more than three dozen certificates, diplomas, and degrees in five career paths. For more than 50 years, NTC has prepared students for fulfilling careers in well-paying, in-demand fields. NTC's accessible, affordable, hands-on programs also help employers meet their ever-growing need for a highly skilled workforce. With an open-enrollment policy and affordable tuition, NTC meets students where they are with a convenient mix of on-campus, online, and hybrid courses.
NTC is a member of the Minnesota State system of colleges and universities, the third-largest system of higher education institutions in the United States. It shares a unique alignment with Bemidji State University, with administration and student services generally having dual responsibilities to serve both campuses. Through this alignment, NTC students can take advantage of services, support, activities, and opportunities at BSU that expand and enhance their college experience ? such as full access to BSU?s library and the ability to live in BSU?s on-campus resident housing.
For the first time, a joint strategic planning process will guide the future directions for both institutions. The schools are pursuing four shared strategic priorities: student success, the Nisidotaading initiative, northern distinction, and telling our story. These priorities will serve as the foundations for master planning processes for facilities, academic programs, fundraising, information technology, intercollegiate athletics, and diversity, equity, and inclusion, among others.
At Minnesota State, the work we do is more than just a job. In their pursuit of purpose, connection, and growth, our employees play a critical role on our campuses. They develop policies, provide essential services, and work to improve the well-being and quality of life for our students and for all Minnesotans. Minnesota State is committed to equity and inclusion, and we invest in our employees by providing benefits, support resources, and training and development opportunities. Unlock your potential through possibility.
The City of Bemidji
Bemidji State University and Northwest Technical College lie amid the lakes and forests of northern Minnesota. Bemidji State occupies a wooded campus along the western shore of Lake Bemidji while Northwest Technical College lies just three miles east, near Bemidji?s robust industrial district.?
The city sits between Minnesota?s three largest American Indian tribal nations: the Leech Lake Band of Ojibwe, the Red Lake Nation and the White Earth Nation. When settling the Bemidji area in 1750, the Ojibwe people named the lake Bemidjigamaag, which means ?a lake with crossing waters? as the Mississippi River flows in from the south and exits on the east. Today, a city proper with a population of around 15,000 serves as a regional economic and cultural hub for about 100,000 Minnesotans.
Located just minutes away from a thriving downtown Bemidji, both the BSU and NTC campus communities have convenient access to affordable restaurants, fine-dining experiences, cozy coffee shops, grocery stores ? including a natural foods co-op ? city parks, and nearly unlimited outdoor recreational opportunities. Small, locally-owned shops and art sculptures line Bemidji's downtown streets, while national chains are also found in and around the area.?The historic Paul Bunyan Playhouse has a calendar of classic shows, restaurants offer weekly live music performances, the First Friday Art Walk provides a tour of new monthly art exhibits, and annual festivals bring the community together throughout the year.?
Additionally, the North Woods setting means students, staff, and faculty have a variety of activities available at their fingertips year-round. With more than 400 lakes ? and a 240-acre research forest owned by BSU ? within 25 miles of the city, there is easy access to kayaking, canoeing, swimming, boating, paddle boarding, hunting, hiking, biking, foraging, fishing, and more. An expansive network of?multi-use trail systems is available for running, cross-country skiing, single-track or fat-tire biking, and skijoring. Further, downhill skiing, snowboarding, and tubing lie just north of Bemidji at the Buena Vista Ski Area.
Bemidji is also near two of Minnesota?s 66 state parks:?Lake Bemidji State Park, which sits along Lake Bemidji?s northern shore, and Itasca State Park, home to the majestic Mississippi River Headwaters. Both parks are popular recreational and camping destinations where locals and tourists gather for sailing, swimming, and fishing during the summer months, and?skating, hockey, curling, and?yes?more fishing in the winter.?
Of course, no tour of Bemidji is complete without a visit to ? and a selfie with ? its two most famous residents: the iconic statues of Paul Bunyan and his trusty companion, Babe the Blue Ox. The famed duo, which has greeted visitors to Bemidji since 1937, is on the National Register of Historic Places and was once ranked by Kodak as the second most-photographed statue in America.
Bemidji State University prohibits discrimination and sexual violence of any kind. Contact the Title IX Coordinator if you have concerns regarding discrimination and/or sexual violence. Per Minnesota State System Procedure 1B.3.1, all universities and colleges must provide contact information of their Title IX Coordinator.
Megan Zothman, Campus Human Resources Officer & Title IX Coordinator
Northwest Technical College is an Affirmative Action Equal Opportunity Employer and Educator. This document is available in alternative formats to individuals with disabilities. Consumers with hearing or speech disabilities may contact us via their preferred Telecommunications Relay Service.
To accomplish our mission of “preparing students for rewarding careers”, we prioritize creating a culture in which diversity is embraced and all people are safe, welcome, and validated. NTC has prepared students for fulfilling careers in high-demand fields for more than 50 years. The college’s accessible, affordable, hands-on programs also help the region’s employers meet their ever-growing need for a highly skilled workforce. NTC serves more than 1,000 students with an excellent education, an open-enrollment policy and affordable tuition. Students may pursue nearly 40 degree, diploma and certificate programs in six distinct career paths. Classes are offered on campus, online, or as a combination of both. NTC is a member of the Minnesota State system of colleges and universities.