The following duties and responsibilities, Knowledge, Skills and Abilities (KSA?s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSA?s, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time. SUMMARY: Under general supervision of the Associate Vice President, Finance & Human Resources, the incumbent will perform a variety of functions related to student billing including billing sponsors, Department of Veterans Affairs, ISDs and other entities, performing maintenance and rebilling of student accounts, processing allowances for athletes, transmitting financial aid data to the Department of Education, processing financial aid and payment refunds, and resolving various issues related to student accounts, as well as supervision of the Revenue and Student Accounting department staff.Bachelor?s degree plus two (2) years of directly related work experience or Associate?s degree plus four (4) years of directly related work experience. PREFERRED: Experience with Colleague or Banner software Supervisory experience CERTIFICATION OR LICENSES: None
The incumbent will:
Receipt and process payments received by mail, in person, and electronically, including daily cash receipt submittals to Accounting office
Reconcile, review and update student financial interface software (TouchNet) to remove holds, process payments and returned payments
Create and maintain payment plans, calendars, and users in TouchNet
Monitor bank accounts for student billing-related activity
Review and process refund list for eligible disbursements weekly
Process Return of Funds requests from Department of Veteran Affairs
Void and reissue student refund checks as needed
Process and post financial aid transmittals to student accounts in cooperation with the Financial Aid office
Process institutional loans and awards to students when requested by the Student Services, Circle of Support, or Foundation Office, including Special Support Emergency Loans, Leopard Loans and Student Success Awards
Post bookstore charges to student accounts and process pass-through disbursements to the bookstore
Process daily posting of student account transactions, as well as full general ledger daily postings as needed
Process athlete meal allowances and room rent scholarships, including financial aid posting and check request issuance
Rebill student accounts as needed to correct charges due to class schedule changes, change of residency, and application of various waivers and exemptions
Establish billing registration tables to implement tuition and fee rate changes
Assist Workforce and Continuing Education with processing sponsorships and receiving payments
Apply waivers and exemptions for First Responders to student accounts and prepare billing statements for local agencies
Monitor ArmyIgnitEd Portal for tuition assistance, submission of payment requests, and apply benefit information and payments within Colleague software
Produce 1098-T forms annually
Maintain SAM website eligibility for federal payments
Prepare annual survey for Texas Tomorrow Fund
Provide input on refund and payment plan dates for website and calendar
Review and processing of student bad debt
Create new accounts receivable codes as needed for course-specific fees
Prepare allocation of funds to student organizations as requested by Director of Student Life
Participate in ongoing training and updates for student payment interface and Colleague software
Serve as guidance and back-up support for Associate Director, Specialist and Cashiers as needed
Respond to emails, phone calls and voicemails regarding student accounts
Perform other job-related duties as assigned.
SOCIAL CONSTRUCTS REQUIRED OF POSITION:
Display empathy and positive regard for others in written, verbal and non-verbal communications.
Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
Dress appropriately for a workplace with frequent customer service interaction and community outreach.
Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College: Excellence, Integrity, Community, and Respect.
Temple College is a comprehensive community college offering an array of educational opportunities. Founded 1926, Temple College has enjoyed an excellent academic reputation for over 90 years, and is nationally recognized for excellence in its programs from the visual and performing arts to competitive athletics, and has become one of the premiere institutions in the state for education and training of health care providers. The faculty and staff are committed to providing exceptional quality instruction.