Academic ASAP Program Manager ASAP/ACE - Associate Director

POSITION DETAILS

Reporting to the QCC ASAP Executive Director, the Associate Director for Recruitment will lead the development and execution of recruitment strategies and collaborate with various program units to achieve recruitment goals. This role is integral to supporting ASAP???s overall objectives by working closely with the Engagement, Retention, Career, and Financial Aid services teams.

Key Responsibilities:

Collaborate with the ASAP Executive Director to create a comprehensive recruitment plan aligned with program goals. Oversee all recruitment and communication activities to ensure effectiveness and consistency.

Utilize CRM platforms and text communication tools to manage the recruitment process efficiently, ensuring accurate student data tracking.

Ensure that the program website, promotional materials, and content are up-to-date and meet the needs of prospective students. Collaborate with Student Affairs Enrollment Management (EM) and Marketing to integrate ASAP into broader campus strategies.

Lead and train the recruitment team, delegate responsibilities, and coordinate recruitment tasks to ensure optimal team performance. Regularly evaluate team workloads to guarantee efficient recruitment operations.

Cultivate and maintain relationships with pre-matriculation programs, high schools, and internal college departments. Represent the program at external events, conferences, and enrollment management related meetings on and off-campus.

Manage recruitment-related data, including student coding in CUNYfirst, and prepare analytical reports to evaluate recruitment efforts and improve strategies.

Implement processes to verify student eligibility for ASAP and ensure all recruitment activities align with enrollment guidelines.

Develop and maintain training programs focused on best practices in customer service, ensuring ASAP staff deliver high-quality interactions with students and QCC community.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College???s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university???s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College???s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

QUALIFICATIONS

Bachelor's degree and six years related experience.

Preferred qualifications include:

?? Master's degree and six years of relevant experience on a college campus.

?? Proven experience in a community college setting, demonstrating strong knowledge of recruitment and enrollment functions.

?? Proven experience in supervising and managing teams, demonstrating effective leadership and team development skills.

?? Experience effectively managing CRM platforms and communication technology tools to enhance recruitment processes.

?? Evidence of skills in customer service and staff training, contributing to a positive work environment.

?? Exceptional organizational skills with a proven ability to manage multiple concurrent projects effectively.

?? Experience in compliance and recruitment eligibility management, ensuring adherence to relevant regulations and standards.

?? Experience working with diverse populations and a commitment to fostering an inclusive environment.

CUNY TITLE OVERVIEW

Accelerated Study in Associate Programs (ASAP) helps students earn their college degree as quickly as possible, by removing the financial, academic, and personal obstacles that many students confront. Key ASAP program features include a consolidated block schedule, cohorts by major, required full-time study and comprehensive advisement and career development services. Financial incentives include tuition waivers for financial aid eligible students, yearly textbook vouchers, and MetroCards for all students. Further information is available at www.cuny.edu/ASAP.

Reporting to the ASAP Director, the ASAP Manager is responsible for the daily administration of ASAP program activities.

• Establishes semester block programs and manages and schedules all other academic support activities such as tutoring and workshops
• Supervises planning and implementation of ASAP summer programming, including summer course taking, workshops, and the ASAP summer institute, and other special student activities
• Assists Financial Aid, Registrar, and Bursar in evaluating student eligibility, finalizing registration, and verifying tuition charges
• Assists the ASAP Director with required reporting and collaboration with other college units
• Monitors and assesses data reports on a regular basis to ensure movement towards ASAP success benchmarks and to determine student support needs
• Oversees advisement and delivery of comprehensive support services to ASAP students
• Supervises professional and support staff
• Performs related duties as assigned

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary Range - $ 86,645 - $ 93,491

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must provide a resume and cover letter.

CLOSING DATE

October 22, 2024.

Review of resumes to begin immediately.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Queensborough CC

About Queensborough Community College (CUNY)

Queensborough Community College is located on a lush 37-acre campus in Bayside, Queens, New York. Queensborough offers a rich liberal arts and science curriculum as well as career and pre-professional courses. Comprising one of the most diverse populations of any college in the U.S., over 16,000 students pursue associate degrees or certificate programs. The College’s transfer programs are designed for students who plan to continue their studies at a four-year institution. Career programs provide the academic foundation and training for students who plan to begin or advance in a great career. Queensborough Community College is accredited by the Commission of Higher Education of the Middle States Association of Colleges and Schools. The Business programs are accredited by the Accreditation Council for Business Schools and Programs. The Nursing program is registered by the New York State Education Department and is accredited by the National League for Nursing Accrediting Commission. The Computer Engineering Technology programs are accredited by Engineering Technology Accreditation Commission of ABET.

Connections working at Queensborough Community College (CUNY)