Job ID: 2019-6240 Type: University Enrollment Management (WS1960) # of Openings: 1 Category: Student Services/Athletics New York University
Overview
As a critical member of the campus community, the Student Success Specialist will serve as an advocate charged with helping students navigate campus resources and resolve issues as part of a coordinated effort to ensure students thrive and persist to graduation. This position will practice data-driven outreach, pro-active resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. The position will generate data and reports to help identify barriers to student satisfaction, retention and academic progression, engage in outreach to and documentation of students identified as at risk, and support university personnel who work with students encountering institutional challenges. The position will work collaboratively with offices across the university (e.g. Registrar, Financial Aid, Bursar, Student Affairs, the Schools and Academic Advising units) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and graduation. The role works directly with students, utilizing systems and tools such as NYU Connect (Starfish by Hobsons) and Albert SIS (PeopleSoft Campus Solutions) to ensure data-driven practices, appropriate documentation and holistic case management. All efforts will support and advance strategic university goals and measures, including first-year retention, student satisfaction and belonging, and the 6-year graduation rate.
Responsibilities
Required Education: Bachelor's Degree
Preferred Education: Master's Degree in Higher Education, Student Affairs, Counseling, or related area
Required Experience: 2+ years related experience in enrollment management, academic affairs, student affairs, or student success-related areas in a higher education environment administering outreach, support, case management and/or services to college students, or equivalent combination of education and experience.
Preferred Experience: Experience in case management or student advocacy and support, helping student navigate, progress, and successfully utilize resources in a higher education setting.
Required Skills, Knowledge and Abilities: Proven ability to support, advocate for and council student, successfully manage details independently and work within predetermined timelines; Ability to work within and navigate complex organizations to achieve outcomes; Excellent interpersonal skills, including the demonstrated ability to develop effective relationships and communicate with diverse populations and stakeholders; Ability to utilize data to inform decisions; Excellent written, and oral communication skills; Ability to work effectively to a wide range of audiences including students and their families, alumni, advisors, faculty and other administrators.
Preferred Skills, Knowledge and Abilities: Broad understanding of student services (academic and co-curricular) in a higher education setting; Experience developing and executing interventions for students that address curricular, career, and/or social barriers to student success and engagement; General knowledge of the range of student development and retention theories; An understanding of promising practices in one or more of the following areas: student success and retention, student engagement, student-alumni mentorship, student transition and development, behavioral science, and community and belonging in order positively affect key goals and outcomes; experience with case management systems, Microsoft Office, Starfish by Hobsons, and PeopleSoft or other student information system
Qualifications
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $76,135.27. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education.
NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life