The Community College of Rhode Island is New England's largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.
We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.
Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees' values and what it means to work here, learn about our Guiding Principles here.
Job Summary:
Reporting to a Senior Admissions Officer, the Admissions Counselor shares responsibility for active recruitment and enrollment of prospective students. The Admissions Counselor will provide exceptional customer service to support matriculation and college readiness. The Admissions Counselor will develop and maintain relationships with prospective students and families, school counselors, and community organizations through in-person and virtual interactions. The Admissions Counselor will also manage a substantial admissions-related project(s) outside their territory (or similar) management responsibilities such as Accepted Students Day Liaison.
Duties and Responsibilities:
Commitment to CCRI's Mission:
Demonstrate a commitment to the philosophy and mission of a comprehensive community college
Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences
Work collaboratively with others and provide quality customer service in a diverse and inclusive environment
Student Recruitment:
Plans, organizes and manages admissions activities for a designated territory (or similar) Represents CCRI at in-person and virtual school visits, information sessions, college fairs and related recruitment events
Completes the review of applications
Assists with the coordination of recruitment projects and outreach initiatives
Communication:
Shares information with prospective students and families about admissions, financial aid, academic programs and student life at CCRI through outreach and presentations
Provides professional guidance to applicants and families about educational planning
Relationship Building:
Collaborates with other members of the admissions team to develop and implement recruitment strategies that support institutional goals
Builds relationships with students, families, high school guidance counselors, community organizations, and other stakeholders to increase awareness and visibility of CCRI
Team and Partnership Support:
Serves as liaison to on-campus departments and off-campus organizations to help increase the number and quality of applications
Works closely with other College departments, including academic departments, financial aid, enrollment services, and advising to ensure that students have a seamless transition into CCRI
Assists colleagues during busy times with ensuring student enrollment and registration needs are met
Administration:
Evaluates the credentials of prospective students, including transcripts, test scores, etc., to determine if they meet CCRI's admissions requirements
Maintains accurate records and data related to admissions, enrollment, and retention
Assists international and undocumented students with necessary documentation and guidelines for admission and financial aid
Reviews residency status of applicants and resolves documentation issues
Participates in training and professional development opportunities to stay up-to-date on best practices in admissions and higher education
Direct Student Onboarding:
Coordinates and conducts cohort outreach strategies that include phone calls, mailing, emailing, texting, web resources and other forms
Support first-semester course registration as prescribed by degree and transfer evaluations and placement tests.
Assists students, individually or in groups, with College Scheduler class registration
Provides students with an introduction to support services, technologies, and required actions (i.e., Verification of Enrollment) to support self-service behavior and success
Ensure effective hand-off to the assigned caseload advisor for support with future semester's course selection and registration, financial well-being, career and transfer preparation, and academic performance
Other duties as required
Minimum Requirements:
Bachelor's degree;
Demonstrated experience using multiple educational technologies such as video conferencing (e.g., WebEx), student success platforms (e.g., EAB Starfish), text messaging platforms (e.g., Signal Vine), enterprise resource planning (ERP) systems (e.g., Ellucian Banner), CRM such as Salesforce, and degree audit solutions (e.g., Degree Works)
Competencies:
Bilingual in English and Spanish
Demonstrated strong written and verbal skills, organizational, and interpersonal communication skills
Demonstrated ability to work independently with minimal supervision
Must be able to maintain the strictest confidentiality of information
Demonstrated experience with college admissions or related experience
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Campus Location: Primarily located at the Providence Campus
Full-time/Part-time: Full-Time
Salary Range: Anticipated starting salary $53,230
Special Instructions to Applicants:
If attaching a resume complete with education history and/or employment history, please disregard these sections within the online application.
Finalists may be required to provide official college transcripts.
EEO Statement:
CCRI prohibits students, employees, contractors, volunteers, and visitors (collectively,
The Community College of Rhode Island is the states only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs. At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population. We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses. We are OneCCRI, working together to prepare learners to achieve their highest potential. To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html