Position Title:

Senior Student Services Specialist

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelors degree and 5 years of related experience

Preferred Qualifications:

Masters degree.
Experience as an academic advisor in higher education.
Experience working with graduate students and graduate faculty.
Experience managing a diverse portfolio of programs and events.
Experience with higher education academic standards, policies and procedures.
Experience with student management systems.

Job Description:

The Ivy College of Business Graduate Programs Office at Iowa State University is looking for a Senior Student Services Specialist to play a key part in overseeing and enhancing a wide array of graduate programs, including the Des Moines and online Professional MBA program, distance education, and residential programs on the Ames campus. This individual will handle a diverse portfolio of graduate programs, coordinating admissions and managing course enrollment planning in collaboration with office staff and Directors of Graduate Education (DOGEs).

This position will primarily be based at the Iowa State University campus in Ames, with expected travel to the Des Moines campus 3-4 times a month. The role involves daily interactions with prospective and current students, as well as with faculty and staff. Strong communication and interpersonal skills, in addition to technological and organizational proficiency, are essential. The ability to serve as a leader, work independently on unique projects, and collaborate on diverse team projects is vital. The office environment is fast-paced and innovative, with a strong focus on providing exceptional service to students, staff, faculty, and guests. The team fosters a welcoming environment centered on teamwork and student success.

Key responsibilities include serving as an academic advisor for the Professional MBA (PMBA), Real Estate Development (MRED), Accounting Analytics (MAA), Healthcare Analytics and Operations (MHAO), Financial Technology (FINTECH), and other emerging professional masters and certificate programs. The position will plan and implement orientation programming for all Ivy graduate students in the fall and spring terms and coordinate communication for new student orientation and onboarding. Additionally, the position will oversee 3-4 graduate students who will provide support for graduate programming and MBA faculty. In Des Moines, the role will help with campus operations, including serving students, faculty, and guests, overseeing course offerings, and assisting with campus events.

This position offers the opportunity to work closely with graduate students who are eager to engage with staff and faculty in personal and meaningful ways. Working with these students is more than just transactional interactions getting to know them and understanding whats going on in their world is a key part of this role, while also understanding and following program and college policy. This position offers opportunities for innovation. The role allows someone with energy and creativity to design new programming events and make meaningful connections. The opportunity to work with professional studentsmany of whom are working professionals themselves, bringing diverse perspectives from around the worldgives this position a broad and diverse scope. The position will also play a key role in the admissions process, helping to screen and admit students based on established criteria, which means youll actively shape each program. Finally, as a main point of contact for managing space at our Des Moines location, the position will work closely with the property manager and handling rental agreements, office/classroom oversight, and inter-office communication and coordination, which adds a unique dimension to the job. This is a dynamic role within graduate education in the Ivy College of Business, with plenty of opportunities to innovate and influence the future of the programs!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines
Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISUs mission and department or work unit goals
Applies senior-level professional knowledge and expertise to work requiring greater latitude
Solves moderately complex problems and regularly exercises judgment to determine appropriate action
Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices
Responds to complicated inquiries, provides training, and provides direction to lower-level staff
May provide supervision for one to two other staff (i.e., leads a small work team)
May lead projects for which well-defined practices and procedures may not exist
Provides guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS808

Application Instructions:

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date:

September 24, 2024

Posting Close Date:

October 6, 2024

Job Requisition Number:

R15556

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