Job Description:

• Hire, train and develop the Student Accounts Department staff, including oversight, evaluation, and direction to the staff. Coach and mentor staff including performance improvement plans, disciplinary procedures, ‎and salary ‎‎adjustments.
• Responsible for the daily operations of student account processes including billings, finance charges, outsourced payment plans, electronic data transfers to and from third-parties, and other departments, accuracy of the student accounts database, and compliance with government regulations.
• Direct all aspects relating to student accounts receivables, including the Ellucian Student Accounts Receivable modules and ACI.
• Manage credit/debit card terminals and receipt of funds through various channels and merchant accounts.
• Ensure cashiering, student and third-party billing, book voucher processing, external scholarship processing, 1098T reporting, student account reconciliations, and tuition remission processing are completed in a timely and accurate manner.
• Oversee the refund process and ensure student refunds are accurate and timely and in accordance with all local, state, and federal regulations.
• Directs month-end and year-end department closing procedures.
• Develop and maintain operational policies and procedures of the Office of Student Accounts to ensure compliance with state and federal regulations and policies.
• Develop, plan, and implement strategies to create operational efficiencies, execute process improvements and quality control in the Student Accounts' Office.
• Develop and prepare periodic reports to analyze and understand trends in tuition and fee revenue, student accounts receivable, and collections.
• Develop and implement University strategies to help reduce student account delinquencies and maximize collections.
• Oversee the collection on delinquent accounts, managing in-house collections and working with multiple collection agencies; representing the University in collection cases as necessary.
• Advise colleagues of regulatory changes and interpretations, and manage Student Accounts responses for those changes.
• Facilitate communications with students, families, staff and third-party agencies.
• Provide financial counseling for students and parents regarding payment options and alternatives and payment plans with the authority to negotiate special arrangements.
• Investigate and resolve student and parent billing issues and concerns.
• Works with third-party student health insurance carrier regarding website maintenance and online forms. Reconciles and ensures payment is sent to insurance company on time.
• Stay well-informed of federal regulations relating to student financial aid disbursement, refunding, debt collection, tax reporting, payment processing, etc.
• Stay current on market trends and identify and assess opportunities for innovation to adapt in the changing environment.
• Ability to manage multiple assignments and projects, meet deadlines, use sound judgment, and interpret local, state and federal laws, rules and regulations; through self-directed professional readings and attending professional development training.
• Serve on various University committees and task forces as required.
• Ability to work after hours and weekends as needed.
• Other duties as assigned.

Ashland University, founded in 1878, has a rich tradition as a private, comprehensive institution preparing students for exciting professions and careers. The university consists of four academic colleges – the College of Arts & Sciences, Dauch College of Business & Economics, Schar College of Education and Schar College of Nursing and Health Sciences – as well as Ashland Theological Seminary.

Ashland University places great emphasis on the importance of each individual. The phrase

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About Ashland University

Ashland University, ranked in the top tier of colleges and universities in U.S. News and World Report’s National Universities category for 2017, is a mid-sized, private university conveniently located a short distance from Akron, Cleveland and Columbus, Ohio. Ashland University places great emphasis on the importance of each individual. The phrase “Accent on the Individual” has been our motto for many years and, hopefully, characterizes well the nature and content of the campus environment. It means that our concern for the student extends beyond ensuring a quality education in the classroom and laboratory to include a commitment to provide a stimulating and supportive environment in every respect.Translating the ideas of our Mission Statement into the realities of everyday life is the responsibility of each Ashland University employee. These ideas must be evidenced daily in the classroom, residence halls, each teaching site, on the playing fields and in our interaction with others. It should be the goal of each Ashland University employee to ensure that our Mission Statement is not merely words on paper but a true reflection of who and what we actually are and intend to be in the future.

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