The Admission Office Assistant – Visitor Experience position calls for a warm, welcoming, and reliable person who is responsible for daily customer service at the Office of Admission. This frontward facing role welcomes visitors to the admission office and works directly with current students. This position will also serve as a member of the Operations Team, providing assistance on various projects assigned by the Director of Operations.
Job Duties:
Provides front desk coverage for the Office of Admission, greets visitors, prospective students and families, responds to inquiries by email and phone. Provides ongoing support and insight to student workers and events team.
Responsible for daily professional customer service; this staff member enhances the campus visit experience as a point person who welcomes and registers admission visitors, and provides information about Bates College and the daily visit schedule as needed. This role works closely with student employees of the Office of Admission.
Performs significant data entry, record keeping, mail merging, filing, and proofing of student inquiry and applicant information, and other support projects.
Serves as daily contact to key constituencies: prospective students and their families; members of the Bates community including alumni, parents, staff and friends of the College. Answers general admission telephone line in a professional and courteous manner.
Responds to main admission email account inquiries and other correspondence.
Duties as assigned by the Director of Admission Operations, Director of Admission, and Vice President for Enrollment and Dean of Admission and Financial Aid.
Minimum Qualifications:
Education
High school diploma or GED required. Bachelor’s preferred.
An equivalent combination of education and experience considered.
Experience
3+ years of administrative support experience, preferably in a student services, academic and/or non-profit setting.
3+ years of experience with data entry and records management.
Previous experience working with the public required.
Experience with database systems and reporting software including Hyperion, Banner and Slate preferred.
Demonstrated cultural competencies to work with diverse populations of students and support diversity, inclusion and access in student recruitment.
Experience with and understanding of the selective, private college admissions process and philosophy, the strengths of an undergraduate liberal arts experience, and the value of inclusive diversity preferred.
Experience with and knowledge of Bates College, the Lewiston area, and Maine is preferred.
Skills and Knowledge
Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
Strong interpersonal skills with ability to develop and maintain collegial relationships.
Must be flexible with a positive attitude.
Excellent communication (written, verbal & telephone) skills.
Proficiency and accuracy in typing, editing, and grammar.
Ability to use tact and diplomacy to effectively handle a broad range of interpersonal situations and to respond appropriately to conflicts and problems.
Excellent analytical, critical thinking and problem solving skills; ability to synthesize complex or diverse information.
Ability to meet deadlines with minimal supervision, and with a high degree of accuracy in a high tempo environment.
Self-motivated with a high level of initiative and follow-through.
Ability to maintain a high degree of confidentiality and sensitivity to privacy.
Proficiency in basic data management systems and basic computer software (e.g., Microsoft Word and Excel, Power Point, WordPress [website], Google docs, email and calendaring.)
Willingness and ability to learn additional software (e.g., Maximo work order system within six months of hire) as needed.
Ability and willingness to travel (by car, air, train or bus) as needed.
Ability and willingness to work weekends, evenings, on-call and other non-traditional schedules.
Benefits:
Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.
Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.
About Bates:
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.
Founded in 1855, Bates is one of the nation’s leading liberal arts colleges, with a long history of commitments to principles of human dignity and diversity.Since its inception, Bates has been a coeducational, nonsectarian, residential college with special commitments to academic rigor and to programs and opportunities by qualified learners of all backgrounds. Historically, Bates students and graduates have linked education with service, leadership, and obligations beyond themselves.Bates has highly competitive admission, graduates over 90% of its entering students, and over half of its alumni earn graduate degrees. Bates has 1,700 students, 200 faculty members and 550 staff and administrative employees.The College is proud of its strong involvements in the Lewiston-Auburn communities, Maine’s second largest urban area, with a population of approximately 65,000. Bates is located on a beautiful, 109-acre, traditional New England campus in Lewiston, Maine, a lively small city enjoying an exciting economic and cultural revitalization. With an engaged citizenry, lively arts scene, and historic downtown, this walkable city is 35 miles north of Portland, 140 miles north of Boston, and 340 miles north of New York City.
