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Details
Posted: 18-Sep-24
Location: River Falls, Wisconsin
Internal Number: 10277
Working Title: Navigate Program Manager
Appointment Type: Academic Staff-Fixed Term Renewable
FTE: 100
Position Summary:
Reporting to the Executive Director of Student Success and collaborating closely with the academic advisors and college student success associate deans and chairs, the Navigate Retention Specialist plays a key role in the development, implementation, and assessment of student success initiatives, most notably the continued campus-wide implementation of the EAB Navigate software. The Navigate Retention Specialist is responsible for supporting the success of students by coordinating the campus wide use of the Navigate system and providing strategic leadership, leveraging technical capacities, and fostering strong, collaborative networks across campus, to guide targeted student interventions and engagement plans aimed at improving student retention and graduation rates. The Navigate Retention Specialist is also responsible for coordinating the alerts and cases process, running, and disseminating reports to campus units, managing the student app, responding to the Navigate email account, and assisting with troubleshooting user issues. This position provides training and support for students, staff, and instructors.
Knowledge, Skills and Abilities:
Required Qualifications:
- Bachelor's degree required (by start date).
- Minimum 3-5 years supporting student success.
- Commitment to a student-centered approach with the ability to work with a diverse population.
- Demonstration of excellent organizational, communication, presentation, and interpersonal skills
- Knowledge of PeopleSoft and EAB Navigate preferred.
- Experience implementing effective practices supporting recruitment and retention.
- Demonstrate strong oral, written, and interpersonal communication skills.
- Detail oriented and ability to meet deadlines.
Preferred Qualifications:
- Master's degree
- Leadership experience in academic advising, student success, student retention, enrollment management, or related field.
- Strong familiarity with predictive analytics, proactive student intervention and student record systems (e.g., PeopleSoft, etc.)
- Experience using CRM for student retention and intervention initiatives (e.g., EAB Navigate, etc.)
- Ability to use technology effectively to advance processes, procedures, and efficiencies.
- Demonstrated awareness of and sensitivity to diverse student populations, understating of retention and related issues in higher education
- Ability to work effectively and prioritize in a fast-paced environment.
- Commitment to student success
Special Instructions to Applicants:
Applicants are required to apply online. UWRF will not consider paper, emailed or faxed applications. Applicants are required to provide:
- Resume
- Letter of interest specifying qualifications and experience (cover letter)
- Names, addresses, telephone numbers and email addresses of at least three references who can specifically comment upon your experience and professional preparation (references)
Inquiries should be addressed to:
Shamani Shikwambi
Shamani Shikwambi
Executive Director of Student Success & Search Chair
Deadline to Apply: Initial review of applications will begin upon receipt. For full consideration, applicants should submit all required materials on or before November 3, 2024.
Employees receive excellent benefits including exceptionally low-cost comprehensive health, dental and vision benefits; employer match of Wisconsin Retirement System contributions of 6.90%; an attractive amount of paid leave per year in addition to paid sick leave. To learn more about our benefits, go to
UW-River Falls does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 715-425-4941.
About University of Wisconsin River Falls
Our mission is to help prepare students to be productive, creative, ethical, engaged citizens and leaders with an informed global perspective.
https://careers.myacpa.org/jobs/20575240/student-affairs-manager
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