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Details
Posted: 14-Sep-24
Location: Cullowhee, North Carolina
Type: Full-time
Salary: Open
Internal Number: 5631224
Associate Director of Student Retention - 001367
Western Carolina University
Department: First Year Experience
About WCU:
Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries. 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries. 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
Position Summary:
The primary location of this position is the Cullowhee, NC campus.
The Associate Director and is part of the leadership of the Office of Student Retention and will report to the Director of the Office of Student Retention. The Associate Director will supervise two Student Success Specialists.
The Associate Director and is part of the leadership of the Office of Student Retention and will report to the Director of the Office of Student Retention. The Associate Director will supervise two Student Success Specialists.
The Office of Student Retention implements targeted interventions to support student success that are guided by evidence-based practices and institutional data and analytics. The Associate Director contributes to these efforts through coordination for the first-year experience course (USI 130), academic learning communities, and other high impact practices.
Responsibilities include:
- First Year Experience Course - coordinate FYE course including curriculum development, instructor recruitment, and instructor training;
- Academic Recovery Course - LC 101 is an academic recovery course for students on academic warning. The role will include curriculum development, teaching the course, instructor training, assessment, and continuous improvement;
- Academic Learning Communities - coordinate ALCs for first-year students including assisting instructors with developing new ALC themes, selecting the ALC to be offered, supporting instructors during implementation, and assisting with student selection criteria;
- One Book Committee Co-Chair - oversee the selection of the campus One Book and incorporation into FYE courses;
- Supervision - supervise two Student Success Specialists;
- New Student Convocation - assist the division of student success in planning new student convocation
- Retention and Persistence initiatives - create, implement, and support initiatives to increase semester-to-semester enrollment, decrease time to graduation, and advance the rate of degree completion;
- Assessment - Assess and evaluate programming and interventions for continuous improvement;
- Office duties - assist with academic standing, appeals, term withdrawals, and re-admission after suspension/dismissal.
The Associate Director role is highly collaborative, and the selected candidate must be able to collaborate with faculty and staff in the academic colleges, student affairs, academic support units, and athletics, as well as with public relations to strengthen new students' ties to the institution and promote academic success and persistence at the university. An institutional perspective, excellent communication, and consensus-building skills, as well as an ability to interpret significant student data and generate appropriate action plans resulting from data collection are essential.
Knowledge, Skills, and Abilities Required for this position:
Minimum Qualifications:
- Must be legally eligible to work in the United States without the need for employment sponsorship.
- Master's degree in Higher Education, College Student Personnel, or related field is required.
- Three (3) years experience in education supporting students, including student advising, coaching, or student support services
- Demonstrated previous or current teaching experience
- Demonstrated experience supporting diverse student populations and collaborating with diverse stakeholders
Preferred Qualifications:
- Curriculum Development: Demonstrated experience in collaborating with faculty and instructors to design and implement courses or academic learning communities, as evidenced by specific projects or outcomes.
- Program Assessment and Evaluation: Proven track record of conducting program assessments and evaluations, with documented examples of continuous improvement initiatives based on findings.
- Application of Student Development Theories: Experience in applying student development theories and conducting data analysis to inform and enhance student success initiatives, supported by quantitative or qualitative data.
- Supervisory Experience: Documented supervisory experience.
- Interpersonal and Communication Skills: Strong interpersonal and communication skills, as demonstrated by feedback from colleagues or stakeholders, and the ability to manage multiple projects effectively, with examples of successful project management.
- Problem-Solving Skills: Evidence of creative and data-driven problem-solving abilities, including specific instances where innovative solutions were implemented based on data analysis.
- Commitment to Student Success: Clear commitment to student success, demonstrated through participation in initiatives, programs, or activities aimed at improving student outcomes, with measurable results.
Position Type: Permanent Full-Time
Special Instructions to Applicants:
Application materials must be submitted online. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include cover letter, resume and a list of 3-5 professional references (with complete contact information).
For questions or additional information please contact Kristin Daiber at kdaiber@email.wcu.edu
Please include cover letter, resume and a list of 3-5 professional references (with complete contact information).
For questions or additional information please contact Kristin Daiber at kdaiber@email.wcu.edu
AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
To apply, please visit: https://jobs.wcu.edu/postings/28630
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As the westernmost institution in the University of North Carolina system, WCU provides comprehensive educational opportunities to residents in the state’s western region and attracts students from around the globe to explore the region’s vast natural diversity. Founded in 1889 as a teaching college, Western Carolina now provides an education to more than 10,000 students in undergraduate and graduate programs.
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