The Office of Financial Aid administers financial aid and student employment for all undergraduate and graduate students across the Tufts University School of Arts and Sciences, School of Engineering, and School of the Museum of Fine Arts at Tufts.  The financial aid staff provides personalized counseling and support to students and families throughout the financial aid process. The Office of Financial Aid is part of the Student Services division and works closely with the Office of Admissions to support prospective and enrolled students.

The Financial Aid Counselor is responsible for working on day-to-day operations related to a caseload of graduate students across the Arts and Sciences, School of Engineering, and the Fletcher School of Law and Diplomacy. This role involves providing personalized counseling and advising to students via email, phone, and in-person meetings regarding the financial aid application process and financial aid eligibility.  The Financial Aid Counselor will also be responsible for:

• Performing need analysis, awarding aid, certifying federal and private loans, and ensuring compliance with all federal and state regulations.
• Plays a key role in the implementation of office policies and procedures, contributing to both short-term and long-term planning.
• May include delivering financial aid presentations to prospective and current graduate students, as well as processing VA certifications as required. 
  

Basic Requirements:

• Knowledge and skills as typically acquired by a Bachelor’s degree 
• 2 years of financial aid, student service or college access experience
• Understanding of the federal financial aid process
• Excellent written and verbal communication skills, ability to work with diverse populations
• Has the ability to manage multiple and competing deadlines
• Works well independently and in a fast-paced, team-oriented environment
• Strong customer service skills

Preferred Qualifications:

• Familiarity with PowerFaids financial aid software would be a plus

Special Work Schedule Requirements:

This is a hybrid role expected to be on campus at least 2 days each week. Long hours during peak processing season will be expected on nights and weekends.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/

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