Tutor Program Coordinator

Location:
Job ID: 72318

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 09-10-2024



ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

About Learning Support Services

Learning Support Services is UC Santa Cruz's undergraduate tutoring center serving over 100 courses per quarter and over 3,000 students per year. Our tutoring programs are proven to increase student success. Our students earn higher grades and pass classes at higher rates. We hire and train 150 undergraduate students each year as successful certified tutors. Learning Support Services offers academic support services like coaching and course-specific group tutoring for all UCSC undergraduate students. Our tutoring programs include Large Group Tutoring, Supplemental Instruction, Small Group Tutoring, and non-course-specific Writing Individual for all undergraduate students at UCSC.

Our academic support programs are grounded in critical pedagogy that supports the academic development of students through collaborative, peer-led services to address and minimize educational equity gaps. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 110-130 tutors each quarter and serving nearly 3,000 undergraduate students per year. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re-Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, Identity-based Resource Centers, and colleges to increase the success of all students with an emphasize on EOP students, Pell-eligible students, and first-generation students. Learning Support Services a permanent operating budget of approximately $900,000.

About the Division of Student Affairs and Success

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 250 team members spanning 3 major units and 21 departments. The division provides campus-wide coordination and leadership for student success programs, activities, and initiatives. DSAS also does our work through a range of resource centers dedicated to providing direct student support. The division's work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. DSAS aspires to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. The division's efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, the team is involved in numerous professional organizations and highly engaged in the local community.

About Student Success and Equity (SSE)

The Student Success and Equity (SSE) portfolio of departments is a branch of DSAS focused on academic support services, advising/counseling, student life/co-curricular programming, student identity development and retention/student success initiatives. Student Success and Equity provides services to the campus community with over 17,000 undergraduate and graduate students and has over 64 career employees and 475 student staff employees operating in 8 facilities/locations. The Student Success and Equity area includes a wide array of multi-disciplinary academic and non-academic units including: Disability Resource Center (DRC), Educational Opportunity Programs (EOP), Learning Support Services, Services for Transfer and Re-entry Students (STARS), Renaissance Scholars Program (including Foster Youth), Veteran Resource Center, African American Resource and Cultural Center (AARCC), American Indian Resource Center (AIRC), Asian American/Pacific Islander Resource Center (AA/PIRC), Chicano/Latino Resource Center (El Centro), Women's Center (WC), the Lionel Cantu Queer Center (LGBTQ+), Undocumented Student Services (USS), the UCSC Hispanic Serving Institution Initiatives (HSI), African Black and Caribbean Student Success, Career Success, and campus committees/programs, and the Administrative and Business team for the unit.

The Student Success and Equity area includes all of the units and over 125 state, federal, student service fees and gift fund sources and an annual operating budget of nearly $18 million dollars.

More information can be found at: https://lss.ucsc.edu/

JOB SUMMARY

The Tutor Program Coordinator will be responsible for the development, implementation, and coordination of the Small Group Tutoring Program and Large Group Tutoring programs, and will help support the implementation of all other academic support programs at Learning Support Services (LSS). Under the supervision of the Assistant Director of LSS, the Tutor Program Coordinator is responsible for the implementation and coordination of tutoring programs, which includes leading the selection, hiring, training and supervision of undergraduate tutors (100-150 undergraduate tutors) for all of LSS programs, assisting in the planning and implementation of LSS tutor training program (CRLA Level 1 Certified), planning and facilitating quarterly trainings, tutoring session observations, assist in the maintenance of LSS' online orientation modules and online communication platforms for tutors, lead tutor placements for students registered with the Disability Resource Center on campus, as well as maintaining regular collection and organization of the utilization of LSS program.

The Tutor Program Coordinator will work collaboratively with LSS staff to support the execution of LSS's other programs which include academic success programs, Supplemental Instruction, Mentoring, and Writing Tutoring. In collaboration with the Assistant Director of LSS, the Tutor Program Coordinator will help ensure that LSS's programs are meeting its goals and outcomes on a regular basis. The Tutor Program Coordinator ensures that all UCSC undergraduate students receive quality academic support programs while placing special emphasis on the learning needs of students of color, first-gen students, transfer students, and students registered with the Disability Resource Center on campus as well as creating programs that address success gaps on campus. The Tutor Program Coordinator works collaboratively with the LSS team to ensure LSS meets its vision: achieving educational equity, empowering undergraduate students as leaders, and providing transformative learning experiences at the University and beyond by partnering with faculty, staff, and undergraduate students.

APPOINTMENT INFORMATION

Budgeted Salary: $76,680 / Annually.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Days, Evenings, Weekends

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004550 (STDT ACAD SPEC 3)

Travel: Never or Rarely

JOB DUTIES

80% - Tutor Program Coordinator

• Delivers academic programs to students via LSS academic support programs that support academic success for undergraduate students.
• Coordinates the hiring, supervision and evaluation process for all LSS tutors including: large group tutors, small group tutors, writing tutors, and individual tutors, and Supplemental Instruction Leaders approximately 60-80 a year.
• Implements established policies for the Tutoring program that follow University and UAW guidelines.
• Assists in the development of new policies in conjunction with the Assistant Director of LSS.
• Leads the implementation and maintenance of the center's tutor sign-up system TutorHub; guides student staff to support scheduling efforts for all tutoring services and drop-in services.
• Mentors and creates appropriate Training opportunities aimed at developing tutors as equity-minded peer educators.
• Uses skills as an experienced learning center professional, feedback from observations, feedback from students and feedback from LSS staff to develop training for tutors founded in critical pedagogy and provides a wide range of training opportunities to all LSS employees.
• Conducts observations of tutors throughout the quarter. In the observations, the Tutor Coordinator will provide growth-oriented feedback, grounded in educational theory, that encourages reflection and growth from tutors.
• Regularly analyzes the utilization of LSS programs and generates ideas for solutions to encourage student attendance.
• Assists in measuring the impact of all tutoring programs on the academic success of the students who use the service.
• Uses TutorHub to provide accurate data about the tutoring program. This includes utilization of programs, utilization of programs by specific student groups, analysis of the impact of services on students (academic impact as well as social impact), and cost of programs.
• In collaboration with the Assistant Director of LSS and Director of LSS, develops evaluation efforts for the Tutoring program and may compile reports.
• Uses campus data systems such as Academic Information System and Infoview as needed to best assist students.
• Based on assessments, may offer ideas for programmatic changes to the Assistant Director.
• Creates and maintains Employee and Hiring records/files for student employees that follow university and UAW Union procedures.
• Utilizes academic support models to support and enhance student learning, academic success, and intellectual development.
• Works alongside the Assistant Director to identify common pedagogical needs in academic disciplines and works with faculty to enhance student learning, academic success, and intellectual development. This includes, but may not be limited to, establishing pilot programs in the tutoring program.

20% - Establishes and Maintains Partnerships with Organization Departments and Units

• Serves as a liaison to academic departments and other student service units to develop programs that may better meet student needs.
• Represents LSS, its programs and values at meetings as required.
• Works closely with EOP, DRC, STARS, and other student support service programs at UCSC.
• Assesses appropriate needs of students and makes appropriate referrals.
• May refer students to specific student programs such as CARE, CAPS, DRC, EOP, Advising, or other student support programs on campus.
• Develops and implements appropriate outreach methods to invite students to use services, or invite students to apply to tutoring positions.
• Other duties as assigned by the Director and/or Assistant Director.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Cultural competency skills - knowledge and experience working and interacting effectively with diverse groups of staff, faculty, and student populations.
• Prior experience with collaborative learning or peer-based learning models (at least 2 years) in a college setting.
• Experience and knowledge of specific learning theories, affective issues, holistic academic issues, and socio-cultural / linguistic issues in applying academic support to students.
• Demonstrated ability to lead, supervise, and develop academic student employees and student staff.
• Experience and advanced knowledge in training and supervising tutorial and student staff in a college setting.
• Experience and knowledge in the implementation of study skills and other academic support programs.
• Solid interpersonal skills for effective collaboration and problem-solving with all levels of academia and staff.
• Demonstrated ability to design and conduct workshops and seminars to enhance student academic skills.
• Knowledge of academic support program development, data gathering, assessment and evaluation skills.
• Detail-oriented, with the ability to apply critical thinking skills to analyze problems and apply effective solutions.
• Outstanding oral and written communication skills, including experience facilitating large and small group presentations.
• Knowledge of how learning skills issues apply to a research institution.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psc/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&JobOpeningId=72318&PostingSeq=1&SiteId=11〈uageCd=ENG&FOCUS=Applicant

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.



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