Job Summary:

Driven by compassion, inclusivity, integrity, teamwork and work-life balance the Student Affairs Division is committed to student success by ensuring that high-quality programs and services are delivered by dedicated and caring professionals.

In this connection, the Enrollment Support Specialist will serve a robust, diverse pool of applicants and new students at the College. Reporting to the Manager of Enrollment Support Services, this position plays a critical role managing the admissions pipeline. As the first point of contact for incoming students, the Enrollment Support Specialist will establish relationships with assigned student populations and provide them with personalized attention that moves individuals from a prospect to enrolled student.

Through exceptional service, the Enrollment Support Specialist will work with internal/external stakeholders and students to resolve obstacles prior to enrollment. Serve as an information source to faculty, staff, students and the general-public on topics such as enrollment, registration, financial aid, student finance, assessment, and college processes.

Interactions with constituents is conducted with a high-degree of professionalism, confidentiality, and integrity. Work may be conducted in a private office or in the StarZone, the College’s service center.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Associate's Degree or equivalent combination of education and experience.

Demonstrated work experience in customer service

Preferred Qualifications:

Bi-lingual

Experience with diverse populations

Experience working in higher educational setting

Lansing Community College is an equal opportunity, educational institution/employer.