SDRC Testing Center Administrative Assistant

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Administrative
Salary: $51,344 - $72,767
Full/Part Time: Full-time(100%)
Organization: Health Wellbeing and Safety
Department: Laura Riley
Application Deadline: Open Until Filled

Position Information:
The Student Disability Resource Center (SDRC) is a front-facing service office, serving primarily students with disabilities, but also works with other UCR students, faculty, staff, and community members. The SDRC Testing Center Administrative Assistant provides general administrative and SDRC Testing Center support. Incumbent will give excellent customer service, greeting clientele, providing a welcoming environment, answering questions, and making referrals as needed. The incumbent will be responsible for calendaring, mail processing, phone calls, front office duties, tasks associated with exam accommodation administration, and assisting with proctoring of exam accommodations for students with disabilities. Incumbent will also serve as a financial transactor for the department. This position will serve in an administrative back up support capacity for the SDRC Main Office/Front Desk. Incumbent will be expected to work evening and weekends during high demand periods for the department (e.g., final exams).

Please be advised that applicants must submit a cover letter and resume for full consideration.

The full salary range for the SDRC Testing Center Administrative Assistant is $24.59 - $34.85. However, the expected pay scale for this position is up to $27.93 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Associate/Bachelor's Degree and/or equivalent experience in related field.

Preferred

Experience Requirements

Minimum of 3 years of administrative experience in an office environment providing administrative support for staff and/or faculty or related education and administrative experience in combination.

Required

Experience using e-mail and other electronic messaging and calendaring systems.

Required

Experience with basic computer hardware, software, and peripherals.

Required

Experience and skill in understanding and interpreting policies and procedures.

Required

Experience and skill in entering data into databases and spreadsheets.

Required

Experience working with college students.

Preferred

Experience working with people with a variety of disabilities.

Preferred

Experience with UC online Purchasing System and Online Travel.

Preferred

Experience with UCR financial systems.

Preferred

Excellent interpersonal skills with an understanding of teamwork.

Preferred

Special Conditions
Special

Overtime

Required

Minimum Requirements

Excellent oral and written communication skills. Ability to communicate in a professional manner with tact and diplomacy.

Skill in maintaining composure in the face of resistance, indifference, or hostility.

Skill in working as part of a team and collaborating with colleagues.

Skill in editing and formatting documents in word processing applications.

Skill in interacting diplomatically with the public in ahigh volume setting.

Ability to work effectively as an individual, a team member, and with diverse groups.

Skill in accurate record-keeping with strict attention to detail.

Skill to independently draft correspondence pertaining to the operations, policies, and procedures of the functional area.

Skill in independently researching questions and making appropriate contacts for problem solving.

Ability to maintain confidentiality of student-client information and adhere to campus, University, and state/federal regulations.

Ability to work effectively in a strong service-oriented environment that is subject to constantly changing priorities.

Skill in making appropriate job-related decisions following established policies and past practices.

Skill in organizing tasks, documents and materials withefficiency and accuracy. Skill in prioritizing assignments to complete work in timely and accurate manner.

Skill in coordinating administrative activities by determining the time, place and sequence of actions to be taken.

Skill in creating spreadsheets and reports using appropriate software application.

Skill in establishing and maintaining cooperative working relationships.

Skill in analyzing information, problems, situations,practices, or procedures to identify relevant concerns,identify patterns or tendencies, formulate logical and objective conclusions.

Skill in entering, transcribing, recording, or maintaining information in electronic or written format.

Preferred Qualifications

Knowledge of the applicable UC Policies and Procedures governing areas related to the responsibilities of the job.

Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the job.


Additional Information:
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
BLANK AST 2 004723 Laura Riley Delmis Sosa

Department Custom Scope
The Student Disability Resource Center (SDRC) is a front-facing service office, serving primarily students with disabilities, but also works with other UCR students, faculty, staff, and community members. The SDRC Testing Center Administrative Assistant provides general administrative and SDRC Testing Center support. Incumbent will give excellent customer service, greeting clientele, providing a welcoming environment, answering questions, and making referrals as needed. The incumbent will be responsible for calendaring, mail processing, phone calls, front office duties, tasks associated with exam accommodation administration, and assisting with proctoring of exam accommodations for students with disabilities. Incumbent will also serve as a financial transactor for the department. This position will serve in an administrative back up support capacity for the SDRC Main Office/Front Desk. Incumbent will be expected to work evening and weekends during high demand periods for the department (e.g., final exams).

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Administrative/Clerical Support: Correspondence/Mail and Email processing - Compose, draft, edit, and finalize correspondence and other documents. Type correspondence using email and word processing applications. Prepare and print reports. Screen and prioritize incoming correspondence. Assisting in checking, processing, and responding to messages sent to department email account(s) and other form of electronic communications used by department. Log in, date stamp and distribute campus mail/packages. Phones and Reception - Receive and direct incoming phone calls. Provide general information over the phone, electronically and in-person. Take messages and make appropriate referrals. Greet clientele and visitors in a courteous and professional manner. Process, send and distribute faxes, as needed.; Record Keeping and Filing - Maintain accurate records and logs (i.e., phone calls, walk-in traffic, facitlities issues, technology issues, financial transactions, supplies, etc.). Process and forward paperwork and work requests in a timely and efficient manner. Create and maintain paper and electronic filing systems. Assist in data collection. Ensure student information aquired, maintained and communicated in accorance with department and University policies/procedures.; Organization/set up of office spaces - Assist with organization/set up of front office area(s). Organize cabinets and storage areas. Assist with set up and organization of workflows.

25%

Testing Center Responsibilities: Calendaring - Enter, edit, and delete scheduled exam appointments. Prepare daily agenda; provide daily updates.; Meeting Arrangements - Schedule and reserve testing/exam rooms, equipment, and staff. Order media resource equipment/services, as needed. Coordinate materials allowed during exams (e.g. text books, class notes, formulas, calculators, PC, Scantron, Blue Book, etc.) Confirm exam appointments and arrangements with students and faculty in-person, via phone or electronic communications.; Data Entry - Ensure information is entered in to department database(s) in a timely manner, following department and University policies/procedures.; Department/Project Liaison - Establish and maintain professional working relationships and work as a liaison with campus partners and clientele.

25%

Front Desk Customer Service: Greet clientele (students/faculty/staff/parents/others) - provide welcoming environment, answer questions, find answers for clientele, make referrals, provide appropriate resources; Answer telephones in professional, friendly manner. Resolve inquiries efficiently and effectively; Respond to efficiently and accurately to requests for appointments and information; Resolve complaints through analysis and follow-up, making independent decisions regarding the best course of action to resolve problems and maintain positive relations within UC and departmental policies and procedures; Perform preliminary research and initial response to service related problems; Keep supervisor(s) informed of clientele concerns/feedback, escalate issues and seek consultation as needed.

15%

Purchasing/Transactions: Serve as financial transactor for the SDRC Testing Center. This includes but is not limited to: Proccess orders for supplies and materials; Process orders for campus parking permits for vendors and/or department guests; Meet with ASSET and SDRC financial staff to reconcile, review, and/or audit financial records; Work with department, divisional, and campus financial staff in purchase process information requests, assists with fiscal closing activities, and complies with audits regaring transactions and purchases. Assists in reconciliation processes; Ensure all Univesity financial policies and procedures are followed; Serve as a back up financial transactor for the SDRC department; Assist with other deparment financial transactions when other department admin staff are out or unavailable.

10%

General Administrative Back-up Support: Provide adminstrative support when SDRC main desk does not have coverage; Assist with other deparment financial transactions when other department administrative staff are out or unavailable. Provide other administrative support when requested by the department Director or leadership staff.

10%

Student Services Support: Provide assistance and information regarding the department, division, and University; Provide orientation for new students and/or new registrants of department; Provide and explain policy and procedures; Act as initial point-of-contact; Ensure informational materials are stocked and accessible.

5%

Technical Support for Testing Center Computers and Software: Troubleshoot minor computer/technology problems; Seek consultation and/or request service for unresolved technology problems; Assist with the automation of daily tasks to ensure office productivity; Assist students with department/University computer and software application questions.

5%

Other Duties as Assigned: All other duties as deemed appropriate to classification and departmental operational need.

5%


To apply, visit https://jobsportal.ucr.edu/jobs/33737932







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