At Frederick Community College we proudly serve the educational needs of our students, help develop the economic vitality of our local communities, and enrich the lives of Frederick County residents. Each year, more than 16, 000 students take a diverse scope of courses at Frederick Community College, located in Frederick, Maryland. Our vast range of courses includes quality instruction in more than 85 degree and certificate programs as well as workforce training and continuing education to meet the needs and interests of our community members. FCC proudly embraces and showcases academics, arts, athletics and more to provide pathways to success for all students. Each year we provide direct service to thousands of residents and indirect services to countless more. We credit our ability to deliver these services to the strength and commitment of our people. We invite you to explore all that we have to offer!

Relocation Provided?: No

Position Summary:

The Career & Academic Office Assistant provides high quality customer service to students, employers, and other visitors of the CAPS office. Responsibilities include answering questions related to CAPS services and resources, scheduling assistance, assisting with accessing technology platforms, monitoring the welcome desk, and supporting all advising processes. This position will also work with Senior Academic Advisors to create departmental schedules. The Office Assistant will also assist the CAPS Operations Manager with budget and fiscal functions. This position must have the ability to use varying styles and approaches that reflect an understanding and acceptance of the role of culture in a diverse, multicultural workplace.

Essential Duties and Responsibilities:

1. Provide front desk coverage, welcome visitors, and refer them to appropriate services.

2. Manage the departmental student check-in systems, Microsoft Teams, and outlook calendars while directing the flow of student traffic.

3. Support daily functions including answering phones, taking proper messages/transferring calls, making copies, data entry, ordering supplies, and restocking office supplies and printers, purging documents, and other assigned tasks.

4. Work with Senior Academic Advisors to create the departmental staff schedule and maintain event and operational calendar.

5. Assist students with technology platforms including PeopleSoft, Navigate, Handshake, and ARTSYS. Assist students with setting and resetting passwords for Peoplesoft and FCC technology platforms.

6. Maintain and update calendars, respond to requests for information, and run reports as requested.

7. Maintain knowledge of academic policies, procedures, and FERPA regulations.

8. Perform other duties as assigned.

Salary: $17.08 - $18.79 hourly

FCC offers a generous benefits package which includes medical insurance, dental and vision plans, waiver of FCC tuition for employee and eligible dependents, tuition reimbursement, generous leave benefits, retirement plans, and more! Frederick Community College prohibits discrimination against any person on the basis of age, ancestry, citizenship status, color, creed, ethnicity, gender identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, sex, sexual orientation, or veteran status in its activities, admissions, educational programs, and employment. Frederick Community College, an equal opportunity employer, values campus diversity in students and staff and encourages members from historically under-represented groups to apply.

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About Frederick Community College

Frederick Community College (FCC) is a public college accredited by the Middle States Commission on Higher Education (MSCHE). FCC is distinguished by its quality and affordability, making it attainable and valuable for local students. Accredited programs, comprehensive instruction, and affordable costs of attendance have made FCC the learning destination for more than 200,000 students since 1957.

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