Executive Director for Student Success and Chief Student Affairs Officer
CUNY school of professional studies
Location: New York, New York
Type: Full Time
Student Affairs Administration
Executive Director for Student Success and Chief Student Affairs Officer
Job ID 27925
Location School of Professional Studies
Full/Part Time Full-Time
As New York’s leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year under the leadership of a new dean, we dedicate ourselves to engendering an innovative and transformative student-centered environment.
Reporting to and under the leadership of a new Dean, or designee, the Executive Director for Student Success and Chief Student Affairs Officer is responsible for providing visionary leadership, strategic planning, and operational oversight to ensure the delivery of an exceptional and transformative student experience that supports retention and degree attainment across all programs. To achieve this, the ED will lead the student experience and engagement strategy, academic support and advising, stakeholder engagement, assessment and reporting, and all leadership and staff development for the teams they manage.
The Executive Director for Student Success and Chief Student Affairs Officer will also:
Direct and delegate the day-to-day activities of the holistic student experience including advisement, retention, cocurricular student experience, and other student services at the School, creating a comprehensive and cohesive student experience and student success plan.
Direct and oversee the academic Advisement area and lead reinvigoration of goals, objectives and student support levels.
Supervise the Student Services leadership team, including student counseling services, disability services, student life, career services, student conduct, and military and veteran services.
Pioneer and execute a cutting-edge, best-in-class model for adult student online advisement and digital student services, setting new standards in contemporary educational support, including intrusive and high-impact strategies designed to enhance the complete student experience life cycle, from enrollment to graduation, in order to provide scalable and personalized support to students.
Develop, maintain, and execute student communication plans and direct outreach via a variety of channels.
Partner and collaborate with the enrollment team on engagement strategies for adult online students.
Oversee student success outcomes assessment to significantly improve rates of adult student persistence and retention.
Track and analyze staff response times to ensure timely accommodation of student needs as they emerge.
Develop and implement new programs and services in response to the needs of students as expressed and captured through polls, questionnaires, focus groups, evaluations, and meetings.
Collaborate with Information Technology to ensure excellent software and support technologies. Integrate and utilize such tools as predictive analytics to track student challenges and design prompt responses to and resolutions for them.
Maintain current knowledge of State and Federal statutes, rules, and regulations as they apply to student development and services functions. Communicate necessary information to stakeholders, facilitate implementation of new requirements, and monitor compliance, including the timely submission of data and information requested/required by State and Federal regulatory and accrediting agencies.
Develop and upgrade procedures that demonstrate improvements relating to the student success functional areas, including routine student needs assessment, establishing quality standards and metrics for student services and the student experience, and frequent evaluation of student satisfaction with all aspects of engagement with SPS services and classes.
Collaborate with colleagues to ensure excellence in all student support systems throughout the School and speedy resolution of student issues and complaints in compliance with School and University policies and procedures.
Fulfill other leadership responsibilities, management duties and projects, as assigned by Dean.
This position is in CUNY's Executive Compensation Plan. All executive positions require a minimum of a Bachelor's degree and eight years' related experience.
The preferred candidate will be a visionary leader with a demonstrated ability to lead and inspire high-performing teams, empowering managers to excel in their roles and contribute to the collective success of the institution. With a strategic mindset, this individual will have a proven track record of developing and executing plans to achieve a shared vision of the future. The preferred candidate will also have an exceptional ability to navigate complex organizational structures and drive change. Specific experience and attributes will include:
Master's degree from an accredited university in a related field.
Minimum of seven to ten (10) years of experience in advisement or student services administration in higher education at a senior level
An extensive record of achievement and innovation in the higher education student experience field.
Proven experience with an online adult student population.
Working knowledge of student-facing technologies.
Demonstrated knowledge of student success, advisement, and service functions and the administration of such functions in an online environment.
Demonstrated experience in organizing, developing, and implementing operational systems in a student-centered university setting and managing a high-volume workflow office.
Excellent leadership skills and ability to communicate diplomatically across broad constituencies.
Demonstrated knowledge of principles and processes for delivering class-leading customer service levels.
Commitment to continuous improvement, innovation, and the integration of excellence in all student support endeavors.
Commitment to the University and campus values of equity, diversity and inclusion.
CUNY TITLE Assistant Administrator
COMPENSATION AND BENEFITS Salary range of $140,000 - $150,000 commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID# 27925 or Title. Select "Apply Now" and provide the requested information. Candidates should provide a resume and cover letter.
CLOSING DATE February 14, 2024
JOB SEARCH CATEGORY CUNY Job Posting: Executive
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.