The idealcandidate will join a vibrant and inclusive educational community, and have adesire and ability to work with a diverse population. Working in closecollaboration with the staff, this important position will provideadministrative support in a busy and thriving student services department.
Key Responsibilities and Duties:
Provide a welcoming and safe space for all visitors to the Advising, Transfer, and Coaching Commons campus location as well as the Virtual Advising Center;
Work closely with the department's operational management team to assess the challenges, needs, and opportunities for improvement for the department's workflow and student services;
Greet students, assess their individual needs, log students in via appointment and drop-in technology, and make referral to other campus departments as needed;
Utilize various technological platforms daily, including PeopleSoft, TracCloud, Microsoft Teams, WebEx, Signal Vine, and the Microsoft Office suite;
Recruitment and hiring, ensuring comprehensive onboarding, training, support, and assignment of tasks for Federal Work-Study student employees;
Work closely with staff from the MassBay SUCCESS Initiative, Academic Achievement Center, OIT, Financial Aid, Enrollment Center, Admissions, Student Engagement, and Student Development;
Serve as a member of the SUCCESS team, collaborating with team members on all relevant aspects of the Initiative, including but not limited to student programming, student tracking, data collection and compliance reporting;
Assist the SUCCESS Initiative Manger with daily operations;
Organize the front desk schedule and ensure sufficient supplies are available;
Assist with departmental data-entry including advisor assignments, transfer credit, external testing credit and credit for prior learning;
Assist with scheduling students for their intake meetings with advisors and refer to other college staff when appropriate;
Assist advisors by reaching out to students with additional follow-up, rescheduling, meeting reminders, and accountability through texts, calls, or emails as necessary;
Assist with new student orientation (SOAR) planning and execution;
Monitor the Advising Center email; respond to inquiries, process forms, and connect students with their assigned advisor;
Participate in staff, divisional, and college committee meetings;
Other duties as assigned.
Support MassBay's commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College's strategic initiatives dedicated to closing the equity gap related to student outcomes;
Support MassBay's commitment to being anti-racist; embracing a community free of bias and inequality;
Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity and inclusion.
This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Applicants must have atleast (A) two years of full-time, or equivalent part-time, experience in officemanagement, office administration, business administration or businessmanagement, the major duties of which included one or more of the followingfunctions: purchasing, personnel management, budgeting, accounting, recordsmanagement, work simplification, grants management, contract administration orprogram management, (B) any equivalent combination of the required experienceand the substitutions below.
I. An Associate's or higherdegree with a major in business administration, business management or publicadministration may be substituted for the required experience.* II.An Associate's or higher degree with a major other than in businessadministration, business management or public administration may be substitutedfor a maximum of one year of the required experience.*
*Education toward such adegree will be prorated on the basis of the proportion of the requirementsactually completed.
Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
Experience working in a diverse environment;
Demonstrated commitment to working with underserved students;
Ability to exercise sound judgment and deal tactfully with others;
Ability to exercise discretion in handling confidential information;
Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and/or evaluations; determining subordinates' training needs and providing or arranging such training; motivating subordinates to work effectively;
Strong communication, prioritization, time management, and organizational skills;
Enthusiasm for working as a member of a team;
Fluency in a second language;
Ability to thrive and remain professional in a busy and demanding environment.
Salary Range: AFSCME Unit I, Grade 15 Step 1 $49,232.56 annually. Appointmentsfrom outside the bargaining unit begin at Step 1 of the range.
As a Massachusetts State Employee, youare offered an outstanding suite of benefits adding value to your salary.
Array of choices for health insurance plans to meet individual/ family needs
Affordable Dental Insurance and vision discount program
12 paid State/ Federal holidays
Generous sick, vacation, and personal time
Telework option depending on the role/department
Flexible Spending Plans to reduce your taxable income
Low-cost basic and optional life insurance
Defined Benefit Pension Plan, providing a fixed, pre-established benefit for employees at retirement
Thinking to save more money towards retirement: consider Deferred Compensation plans i.e., 457(b) or 403(b).
Tuition Benefits for employees and dependents at state colleges and universities
Free Employee Assistance Program (EAP)
Eligibility towards Public Service Loan Forgiveness (PSLF)
Free gym and parking on campus
Need more info: https://www.massbay.edu/employment/benefits
Position Type: Please find the link to the Commonwealth ofMassachusetts Human Resources Division Classification Specification for the position, https://www.mass.edu/forfacstaff/classificationspecs/home.asp.
Application Deadline: December 30, 2023, or thereafter until filled.
To Apply: Please include a letter of interest and resume with your online application.
This is a grant funded position, and position is contingent on funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, email@example.com, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community. Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.