We are seeking a Director of Residential Experience who will provide leadership and direction for the day-to-day operations for Residential Life. This position will be responsible for developing residential curriculum that enhances the student experience and promotes student engagement, community development and sense of belonging for the residential student living on-campus.
This position will also be responsible for the guiding assessment initiatives within the department; behavior management; problem-solving; conflict mediating and policy creation and interpretation for approximately 3,0000 students living in on-campus residence halls and university apartments.
The Director serves as a senior department leadership team member and is responsible for devising, executing and evaluating departmental goals, policies and programming with the goal of enhancing on-campus living housing offerings that meet current and future needs of our residential student.
This position reports directly to the Executive Director for On-Campus Living and is a live-off position.
Specific Duties & Responsibilities
Develop and implement operational strategic priorities that are aligned with the academic mission of the University, Student Affairs and On-Campus Living.
Cultivate and promote short and long–range planning in collaboration with the Executive Director for On-Campus Living.
Collaborate with the Executive Director to assess the departmental structure, including staffing recruitment and retention.
Collaborate and partner within On-Campus Living and with key university partnerships.
Provide departmental leadership for high-level customer service and complex issues through problem identification and resolution, policy interpretation and conflict mediation.
As needed, coordinate departmental response to residential students' emergencies and crisis, student behavior issues, student health and wellness and safety concerns.
Hire, train, supervise, and evaluate performance of the Associate Director of Residential Life and indirect supervision of three Assistant Directors, 6 Residence Directors and 90 student employees, and other staff as determined.
Ensure and encourage ongoing professional development and involvement in relevant associations and organizations for the professional staff.
Program Development, Assessment & Student Engagement
Create and implement a comprehensive residential curriculum to enhance the student experience and student learning outcomes that contribute to retention and academic success.
Develop and collaborate with campus partners to ensure the integration of residential curriculum educational priorities and learning goals.
Chair the department's residential curriculum committee and develop training modules for professional and student staff learning relating to curriculum design and implementation.
Develop and implement annual departmental assessment initiatives to enhance and improve programs and services offered within On-Campus Living.
Prepare assessment reports and summarize findings including data collection, analysis, outcomes, and results.
Promote and support student residential hall leadership to bolster student engagement and thriving.
Evaluate current housing offerings and propose the development of special interest housing and future living-learning experiences.
Foster a commitment to environmental sustainability within the department.
Student Care & Conduct
Provide support to students in crisis in collaboration with Student Outreach and Support.
Partner with the Director of Student Conduct and their designees in the development, interpretation, and articulation of the Student Conduct Code.
Collect data and identify trends specific to student support and behavioral management and recommend strategies for increasing student support and accountability.
University Outreach and Partnerships
Establish and maintain collaborative partnerships with colleagues across student affairs and within the university.
Serve on Orientation Advisory Team and First-Year Experience Common Read Program committee.
Serve on additional task forces, committees, search committees, or working groups as needed.
Enforce all university and housing regulations and reinforce acceptable behavioral standards in residence halls and university apartments.
Revise, edit and direct the implementation of all residence hall policies and procedures and shared consistently across all platforms.
Collaborate with the Residential Facilities team to support administrative needs (i.e. Health and Safety Checks, Room Inventory Process, upkeep and report any vandalism or residence hall damages)
Develop, administer and design reports for annual assessment tools used to collect data on the residential experience of students living on-campus.
Emergency Management and Response
Serve as a member of the senior leadership team and assist in decision-making and response to any emergency incidents in the residence halls.
Serve as a member of the Secondary on-call after-hours team for the Homewood campus.
Special Skills, Knowledge or Abilities
Successful candidates will bring the following experiences and demonstrate these characteristics:
The diplomatic and tactful nature required to build relationships quickly across cultures within the University and to work effectively with a wide range of people, including persons from diverse backgrounds.
A visionary and innovative leader with the ability to define and develop new direction for a growing department.
Excellent skills in recruiting, selecting, supervising, motivating, and evaluating professional and student staff.
Strong background and experience in the development and delivery of staff training and staff development for staff at all levels of the organization.
Demonstrated knowledge of and experience in student development theory, risk management and legal issues, and assessment.
Significant experience in crisis management and response; expertise in managing emotionally charged situations; ability to respond and make decisions.
Proven track record of establishing strategic relationships to strengthen program and service delivery.
A high degree of enthusiasm, energy and creativity for residential life and student affairs.
Demonstrated success in a complex, multi-layered and data-driven organization.
Understanding of information technology as applied to a residential system.
This position will be required to be on-call on a rotating schedule to assist with any university emergencies that affect the student population. Weekend and evening hours are required.
Master's Degree in Student Personnel, Higher Education, Counseling, or related field required.
A minimum of 7 years of progressive experience in housing/residential life or related student affairs office in higher education.
Classified Title: Director Residential Life Job Posting Title (Working Title): Director of Residential Experience Role/Level/Range: ACRP/04/ME Starting Salary Range: Min $64,000 - Max $112,200 Annually (Commensurate with experience) Employee group: Full Time Schedule: Mon - Fri / 8:30-5:00 Exempt Status: Exempt Location: Homewood Campus Department name: Residential Life Operations Personnel area: University Student Services
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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