The State University of New York at Fredonia seeks nominations and applications for a strategic and collaborative leader to serve as the Associate Director for Financial Aid, to assist and provide vision and strategic direction to the Financial Aid Office.
Fredonia is in the midst of a transformation, with a focus on self-examination and reimagination. Therefore, this position will help the institution navigate the shifting landscape of higher education and chart new territory by experimenting with new ideas and approaches. Essentially, only those looking to generate change, take risks, and invent new opportunities should apply.
Reporting to the Director of Financial Aid, the Associate Director will create, implement and assess best practices, policies, and procedures while administering top notch customer service to students and families that attend Fredonia. The successful candidate will supervise front end staff, Veterans Affairs Work Study students and assist the director in providing leadership to the Financial Aid Office.
The Associate Director will work collaboratively with the following offices but not limited to: Student Accounts, Registrars, Academic Advising, IT, Residence Life, Athletics, Veterans Affairs, Student Affairs, and Educational Development Program Office. This is an SL-4, 12-month position.
Coordinate and administer the Federal Direct Loan and the Federal Direct Parent and Graduate Loan Programs. This responsibility includes but not limited to calculating Resident Assistant resources, overaward process, exit counseling, Year in College, and ensuring R2T4 requirements are met in the required 30 day timeframe;
Administer and coordinate Summer Aid;
Oversee the Registration Discrepancy program to ensure that students are packaged and awarded the proper aid that aligns with federal and state guidelines;
Oversee the Excelsior program and specialize in troubleshooting while serving on the Excelsior Scholarship working group;
Serve as the School Certifying Official (SCO). This includes supervising the VA student Work Study;
Supervisor, train, provide support to front end staff member
Collaborate with IT to troubleshoot software issues and data integration issues, assist with financial aid systems planning, develop queries and reports, and assist with new year start up;
Act as point person for Financial Aid web updates;
Organize SUNY FA Day along with assisting director in scheduling and planning financial aid nights via Zoom;
Ensure that telephone calls, emails, and other student and parent inquiries are handled in a timely fashion in the absence of the front end staff. This will require disseminating questions to the appropriate staff member(s) in an effort to maximize timely response times;
Assist the director with federal appeals in the director's absence
Work with director and Financial Aid Team to create processing efficiencies along with ensuring that aid programs are meeting federal and state requirements;
Ability to work limited nights and weekends on behalf of both Enrollment Services and the University;
Willingness to serve on committees that relate to or impact the Financial Aid Office.
Knowledge, Skills, and Abilities
Vision and demonstrated ability to advance the Financial Aid Office in streamlining processes and customer service;
Strong organizational and interpersonal skills, attention to detail, and exceptional communication skills;
Demonstrated ability to foster close relationships with other units on campus;
Effective written and oral communication, presentation, and interpersonal skills;
Demonstrated commitment to the mission of a public, liberal arts university;
Ability to work well with many university constituencies;
An excellent sense of humor and comfort working in an ever changing environment;
Be a proven self starter, independent problem solver and have the ability to meet deadlines;
Ability to work independently, as well as part of a diverse team of professionals.
This is a full-time, 12 month, UUP represented position, beginning January 2024 at an annual salary of $65,000-$78,000 commensurate with experience.
Visa sponsorship is not available for this position.
Earned masters from an accredited institution;
Minimum of three years professional experience in financial aid;
Excellent customer service skills;
Commitment to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission.
Five (5) or more years of progressively responsible experience in a student-centered, service-oriented financial aid office;
Experience in financial aid administration in public higher education;
Experience providing support to specialized populations including those connected to Veteran and Military Assistance and Excelsior Award candidates;
The State University of New York at Fredonia is one of the crown jewels in the 64-campus State University of New York system. Founded in 1826, Fredonia is a highly ranked comprehensive, selective, public, residential, liberal arts university that enrolls approximately 4,000 undergraduate and graduate students in 80+ majors and 50+ minors. Fredonia is consistently ranked as a top public university for academics, value, and social mobility. Fredonia is known for its strong academic programs, professional, award-winning faculty, a welcoming, inclusive atmosphere, and a strong focus on student success.
The 256-acre campus, known for beautiful green spaces and attractive architecture, is located one mile from the shore of Lake Erie in beautiful Western New York with ready access to fishing, swimming, and lakefront attractions. Fredonia is centrally located between several large metropolitan areas. It is one hour south of Buffalo and Niagara Falls, 45 minutes north of Erie, PA, and just 2 ½ hours from Pittsburgh, Cleveland, or Toronto.
Fredonia is a safe village community with beautiful Victorian homes situated in the heart of Western New York wine country. The location affords res...idents all four authentic weather seasons; warm and sunshine-filled, yet comfortable spring and summer, vibrant colors across rolling hills with the changing leaves of autumn, and the picturesque landscapes and accompanying outdoor activities of winter.
SUNY provides a competitive salary and benefits package.
Fredonia's faculty and staff focus on ensuring that all students will achieve the Institutional Learning Goals:
-SKILLED Develop Intellectual and Applied Skills, Literacies and Knowledge
-CONNECTED Engage Community and Diversity: Local Stewardship, Global Citizenship
-CREATIVE Demonstrate Scholarship, Artistry, and Innovation
-RESPONSIBLE Activate Sustainability, Ethics, Leadership, and Professionalism.